Patricia Dinehart

I bake and frost custom cookies out of my home. I run the day to day of customer service, taking orders, clean up, accounting, social media management, making sure clients are happy and sent away with a great product.

• Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
• Promoted business via social media to generate leads and maximize brand identity.

• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Researched and resolved billing discrepancies to enable accurate billing.
• Worked with multiple departments to check proper billing information.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Used data entry skills to accurately document and input statements.

• Responded to customer requests for products, services, and company information.
• Processed customer service orders promptly to increase customer satisfaction.
• Took incoming calls and orders for various products.

• Enforced rules and managed behavior through developmentally appropriate discipline.
• Taught children to organize toys, wash hands, and share by leading by example.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Maintained effective schedule balance between rest periods, active play, and instruction.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
• Provided lunchtime assistance to monitor children, assist with eating and serve food.

• Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
• Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
• Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
• Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
• Operated cash register to process payments and provided receipts to establish proof of transaction.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.

• Verified mail destinations that were not able to be read by the machine.
• Input data for the correct address in a timely manner.

• Responded to customer requests for products, services, and company information.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Supported service standards by positively engaging with customers.
• Upheld standards for merchandise presentation of apparel and footwear brands.
• Directed on-floor work assignments and operational tasks, providing on-floor training for associates.
• Assisted store management team with general supervision in assigned department and other areas of store.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Reinforced established quality control standards and followed procedures for optimal customer interactions.
• Developed customer service improvement initiatives to decrease customer wait times.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Maintained up-to-date knowledge of product and service changes.
• Trained staff on operating procedures and company services.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Opened and closed the store and made sure the accounting was correct and machines were running properly.

• Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
• Prepared sandwiches and other items according to instructions.
• Shared information with customers about menu items, preparation methods, and ingredients.
• Greeted guests, promoted specials, and took orders.
• Prepared and presented food in compliance with health and safety guidelines.
• Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
• Kept workplace clean and organized in line with restaurant policies.
• Accurately operated cash register to process customer payments.