Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Dittemore

Chicago,IL

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

37
37
years of professional experience

Work History

Supervisor of Operations

CH Robinson
Chicago, IL
03.2000 - 06.2024
  • Conducted regular reviews with team members to assess their performance and provide feedback as needed.
  • Monitored employee productivity levels to identify areas for improvement or additional resources needed.
  • Identified process improvements that could reduce costs or improve service quality and efficiency levels.
  • Provided training and guidance to team members on operational procedures and best practices.
  • Collaborated with senior leadership on strategic initiatives related to operations.
  • Coordinated with other departments to ensure smooth flow of work processes and communication.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Measured and reviewed performance via KPIs and metrics.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Developed and implemented policies and procedures for efficient workflow.
  • Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.

Floor Associate

7 Eleven Store
Chicago, IL
09.1996 - 03.2000
  • Contributed to team effort by accomplishing related results as needed.
  • Cleaned work areas regularly including sweeping floors and emptying trash bins.
  • Maintained high standards of customer service during all interactions.
  • Organized displays to attract customers and promote sales.
  • Assisted customers with locating merchandise in the store.
  • Performed inventory counts on a regular basis to ensure accuracy of stock levels.
  • Received shipments of new merchandise and distributed items to appropriate locations.
  • Monitored store traffic and responded promptly to customer inquiries and complaints.
  • Greeted customers and answered their questions about product availability, prices, and use.
  • Restocked shelves as needed throughout the day.
  • Adhered to all safety regulations when handling products and equipment.
  • Processed payments for purchases using cash registers or point-of-sale systems.
  • Stocked shelves with merchandise according to company guidelines.
  • Ensured that aisles were neat, clean, and free from hazards at all times.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Floor Associate

Plymouth Video/Laundrymat
Plymouth, WI
10.1988 - 06.1989
  • Maintained knowledge of current sales and promotions, policies regarding payment methods, returns, exchanges.
  • Contributed to team effort by accomplishing related results as needed.
  • Cleaned work areas regularly including sweeping floors and emptying trash bins.
  • Maintained high standards of customer service during all interactions.
  • Organized displays to attract customers and promote sales.
  • Assisted customers with locating merchandise in the store.
  • Performed inventory counts on a regular basis to ensure accuracy of stock levels.
  • Received shipments of new merchandise and distributed items to appropriate locations.
  • Greeted customers and answered their questions about product availability, prices, and use.
  • Monitored store traffic and responded promptly to customer inquiries and complaints.
  • Restocked shelves as needed throughout the day.
  • Processed payments for purchases using cash registers or point-of-sale systems.
  • Ensured that aisles were neat, clean, and free from hazards at all times.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.

Floor Staff Member

Walgreens
Chicago, IL
02.1987 - 06.1988
  • Balanced cash drawers at end of shift.
  • Worked closely with other staff members to ensure smooth operations.
  • Greeted customers and provided assistance with their inquiries.
  • Informed customers of current promotions, discounts and special offers.
  • Processed payments using cash registers or point-of-sale systems.
  • Handled returns and exchanges promptly.
  • Checked expiration dates on products to ensure freshness of merchandise.
  • Maintained an organized and clean work environment.
  • Replenished stock on shelves to ensure product availability for customers.
  • Restocked shelves according to planograms or diagrams provided by management.
  • Resolved customer complaints in a professional manner.
  • Operated electronic equipment such as scanners, credit card machines and cash registers.
  • Processed sales transactions quickly and accurately at the checkout counter.
  • Greeted customers promptly, offering assistance to improve shopping experience.

Education

Lane Tech Highschool
Chicago, IL

Skills

  • Recruitment and hiring
  • Logistics Management
  • Staff Evaluation
  • Team Development
  • Process Improvement
  • Performance monitoring
  • Customer Service
  • Operations Management
  • Performance Evaluations
  • Operations Monitoring
  • Performance Management
  • Problem-Solving
  • Communication improvements
  • Operational Efficiency

Timeline

Supervisor of Operations

CH Robinson
03.2000 - 06.2024

Floor Associate

7 Eleven Store
09.1996 - 03.2000

Floor Associate

Plymouth Video/Laundrymat
10.1988 - 06.1989

Floor Staff Member

Walgreens
02.1987 - 06.1988

Lane Tech Highschool

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Patricia Dittemore