Patricia Dodd
Indianapolis,IN
Summary
Senior, e-commerce/electronic data, interchange specialist with more than 15 years demonstrated experience in business operations and data analyst. Recognize as a hard-working, dedicated team player who manages well under pressure, with minimum supervision, and demonstrates competence in prioritization of tasks. Eager to collaborate on challenging projects with diverse teams while utilizing strong, interpersonal communication skills. Accomplish multiple priorities in fast pace working environment with a focus on constantly meeting, business objectives, and fresh ideas, initiative and dedication.
Overview
17
17
years of professional experience
Work History
E-Commerce EDI Specialist
Kirby Risk
Indianapolis , IN
10.2021 - 11.2022
- Ensured compliance with government regulations related to electronic commerce transactions.
- Developed test cases and performed unit testing prior to production deployment of new systems.
- Analyzed EDI transaction sets to ensure accuracy and completeness of data.
- Troubleshot errors in EDI transactions using various tools such as X12
Senior EDI Business Support Specialist/Business Support Executive
Roche Diagnostics Corporation
Indianapolis , IN
11.2012 - 05.2020
- Promoted and successfully provided technology and administrative support in all business area for EDI, IT (SMS BI/EAI), Ariba, Coupa, SciQuest, Punchout, SAP ERP System Material Master, Master Data, Credit, contracts, and, customer service department.
- Effectively trained and mentored new users, specialists and associates on documentation, procedures, and guidelines,becoming a key resource in troubleshooting for internal or external customers in electronic data interfacing; acted as a primary contact for Ecommerce issues and requests, serving as a liaison to both IT and external customers. Reconcile receipts for monthly budget reports
- Assisted Logistics in setting up customers with electronic orders, met with teams from Logistics, IT(EDI), master data experts and others to execute and fine-tune a plan, and successfully launched the program for clients.
- Analyze Data, utilize SQL to update retrieve data from database, correcting, and removing data errors in buckets, initially dropping the ratio to 15% and, after continuing efforts, reduce errors down to 8%.
- Work closely with all internal and external customers, to understand the business needs.
Gloire For America (GFA)Subject Matter Expert
Roche Diagnostics Corporation
Indianapolis , IN
11.2016 - 10.2018
- Promoted to represent team in cross functional Enterprise Resource Planning (ERP) global implementation, project for customer experience in order management by building and going collaborate relationships with key stakeholders throughout the organization income across stream
- Participate in all project activities, including requirement, discovery, and refinement, System, design, testing, implementation, change management, and hyper care, the stabilization period After a system launch.
- Tableau data analysis and collaborated closely with IT counterparts to ensure correct information for the new system.
Roche Diagnostics Corporation
Subject Mater Expert
Indianapolis , IN
11.2009 - 11.2012
- Subject Matter Expert and key resources for internal and external stakeholders, recognize for achievement of major project deliverables, including EDI, GXS, IWFand key resources for internal and external stakeholders, recognize for achievement of major project deliverables, including EDI, GXS, IWF/TG4E and GFax, and reducing electronic ordering errors by 18%
- Reconcile receipts for monthly budget report for management’s review, screened large volume inquiries via mail or phones and resolved problems/issues for external customers. This
Roche Diagnostics Corporation
Customer Service Representatives
Indianapolis , IN
07.2005 - 10.2009
- Customer Service processing orders received via telephone, fax and emails, as well as Clarify and IntraMall via EDI, and managing special projects while resolving issues.
- Managed Keyah accounts, process, purchase orders, processed credits, billing, debts, returns, subsequent deliveries, and sample orders; attached scanned images to corresponding orders, processed standing orders and reserves; utilize various Internet, based tools to locate order, tracking information, and reports establish relationship with all customers, internal and external to see that all expectations are met.
Education
Bachelor of Science - Business Management
Indiana Wesleyan University
Marion, IN05-2015
Skills
- Project Management
- Business Analysis
- Integration Testing
- Acceptance Testing
- Quality Assurance
- Business Process Improvement
- Validation
- Cross-Functional Team Leadership
Timeline
E-Commerce EDI Specialist
Kirby Risk
10.2021 - 11.2022
Gloire For America (GFA)Subject Matter Expert
Roche Diagnostics Corporation
11.2016 - 10.2018
Senior EDI Business Support Specialist/Business Support Executive
Roche Diagnostics Corporation
11.2012 - 05.2020
Roche Diagnostics Corporation
Subject Mater Expert
11.2009 - 11.2012
Roche Diagnostics Corporation
Customer Service Representatives
07.2005 - 10.2009
Bachelor of Science - Business Management
Indiana Wesleyan University
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