Patricia Dolan
Lake Helen,FL
Summary
Accomplished Supervisor of Revenue Control at Central Florida Regional Transportation Authority, required analytical thinking and exceptional leadership to streamline operations and enhanced team productivity. Skilled in data analytics and fostering customer relationships, a proactive approach to problem-solving and process improvement significantly boosted operational efficiency and client satisfaction.
Overview
20
20
years of professional experience
Work History
Supervisor of Revenue Control
Central Florida Regional Transportation Authority
04.2013 - Current
- Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Internal and external customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Devised and implemented processes and procedures to streamline operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Business Manager
Diocese Of Orlando
10.2007 - 08.2012
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Full charge hiring process and training of new employees.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Optimized inventory management, reducing waste and ensuring availability of key products.
Deputy Clerk
Volusia County Clerk of the Circuit Court
07.2005 - 07.2007
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Completed complex court forms accurately, minimizing errors and potential delays in processing.
- Expedited processing times for legal documents by utilizing advanced technology systems for data entry and management.
Education
MBA -
University of Phoenix
Tempe, AZ07-2012
Bachelor of Science - Accounting
University of Phoenix
Tempe, AZ04-2010
Skills
- Staff management
- Attention to detail
- Decision-making
- Verbal and written communication
- Workflow management
- Adaptability and flexibility
- Active listening
- Reliability
- Data analysis
- Issue research
- Microsoft Word, Excel, Outlook, Publisher
- QuickBooks
- Microsoft Great Plains
- Oracle
Timeline
Supervisor of Revenue Control
Central Florida Regional Transportation Authority
04.2013 - Current
Business Manager
Diocese Of Orlando
10.2007 - 08.2012
Deputy Clerk
Volusia County Clerk of the Circuit Court
07.2005 - 07.2007
MBA -
University of Phoenix
Bachelor of Science - Accounting
University of Phoenix
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