Patricia Dooley
Liberty Hill,TX
Summary
Organized and detail-oriented Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail with experience in customer service, data entry, and office management. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Ideal Properties Inc.
01.2021 - 06.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Enter resident rent payments in Yardi property management system.
- Draft and send resident NSF and late payments letters.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Reviewed vendor invoices and processed payments to vendors
- Maintained good working relationships with vendors and resolved disputes.
- Reached out to vendors and residents to verify information and follow up on maintenance repairs.
- Evaluated financial records to detect errors and discrepancies.
- Process monthly owner's statements and checks.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Night Auditor
Kalahari Resorts Poconos
06.2015 - 06.2020
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Generated and printed daily financial reports to track hotel performance.
- Trained new staff members in customer service techniques and hotel operations.
- Monitored hotel's budget and financial records.
- Oversaw night auditing of daily room occupancy and hotel revenue.
Night Auditor
Comfort Inn & Suites
06.2010 - 12.2015
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Generated and printed daily financial reports to track hotel performance.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Trained new staff members in customer service techniques and hotel operations.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Cook Manager
Bright Creek Park Association
01.2010 - 06.2015
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Pitched in to work line during busy periods or in place of sick employees.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Purchased food and cultivated strong vendor relationships.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Coordinated household cleaning service operations and managed client relations.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Addressed customer feedback and complaints to maximize satisfaction.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Education
Associate of Science - Nursing
MCVTS
Bartonsville, PA12-1993
High School Diploma -
Pocono Mountain High School
231 Pocono Mountain School Rd. Swiftwater Pa 1837006-1983
Skills
- Memo preparation
- Database entry
- Credit checks
- Microsoft
- Yardi property management system
- Cash deposit preparation
- Problem-solving
- Office administration
- Phone call answering
- Spreadsheets
- Time management
- Accounts receivables
- Accounts payable
- Data entry
- Customer service
Timeline
Administrative Assistant
Ideal Properties Inc.
01.2021 - 06.2025
Night Auditor
Kalahari Resorts Poconos
06.2015 - 06.2020
Night Auditor
Comfort Inn & Suites
06.2010 - 12.2015
Cook Manager
Bright Creek Park Association
01.2010 - 06.2015
Associate of Science - Nursing
MCVTS
High School Diploma -
Pocono Mountain High School
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