Patricia D'Orlando
Denton, Maryland,MD
Summary
Enterprising Store Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
32
32
years of professional experience
Work History
Private Caregiver
Dale Messick
Federalsburg, MD
02.2022 - 06.2022
- Entertained, conversed and read aloud to keep patients mentally alert.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Developed rapport to create safe and trusting environment for care.
- Provided safe mobility support to help patients move around personal and public spaces.
Private Caregiver
Judy Allen
Easton, Maryland
07.2019 - 02.2022
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Maintained clean, safe and well-organized patient environment.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medication as directed by physician.
Private Caregiver
Frank Cairo
Denton, MD
01.2019 - 07.2020
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Maintained clean, safe and well-organized patient environment.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
Store Manager
PVH
Queenstown, MD
07.2008 - 10.2018
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Developed new store location from ground up by hiring and training efficient team.
Store Manager
Wilsons Leather
Rehoboth Beach, DE
09.1995 - 07.2008
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Socks Galore
Leggs Hanes Bali
Queenstown, Maryla
12.1989 - 09.1994
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints and current symptoms.
- Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
- Advocated for and strived to protect health, safety and rights of patient.
Education
Human Resource Management
University of Maryland Global Campus
OnlineHigh School Diploma -
North Caroline High School
Ridgely, MD05.1989
Skills
- Bedside Care
- Household Cleaning
- Caring Companionship
- Knowledge of State Regulations
Timeline
Private Caregiver
Dale Messick
02.2022 - 06.2022
Private Caregiver
Judy Allen
07.2019 - 02.2022
Private Caregiver
Frank Cairo
01.2019 - 07.2020
Store Manager
PVH
07.2008 - 10.2018
Store Manager
Wilsons Leather
09.1995 - 07.2008
Socks Galore
Leggs Hanes Bali
12.1989 - 09.1994
Human Resource Management
University of Maryland Global Campus
High School Diploma -
North Caroline High School
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