Patricia Dougherty
Durango,CO
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
23
23
years of professional experience
1997
1997
years of post-secondary education
Work History
Office Manager
Brian Marshall Bakers Bridge Vet Clinic ic
Durango, CO
06.2007 - 12.2025
- Managed daily operations of a veterinary clinic to ensure smooth workflow.
- Coordinated scheduling for appointments and surgeries to optimize staff efficiency.
- Oversaw inventory management of medical supplies and equipment for the clinic.
- Trained and supervised administrative staff on office procedures and protocols.
- Handled client inquiries and concerns with empathy and professionalism daily.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Director of Animal Services
La Plata County Humane Society
Durango, CO
04.2003 - 09.2006
- Developed strategic plans to enhance animal welfare and community engagement initiatives.
- Oversaw daily operations and ensured efficient management of shelter resources.
- Collaborated with staff to implement training programs for volunteers and team members.
- Established partnerships with local organizations to promote animal adoption and care.
- Managed budget allocations to support program development and operational needs.
- Facilitated community outreach events to raise awareness about humane treatment practices.
- Led staff meetings to discuss operational challenges and improve overall performance.
- Reviewed policies and procedures to ensure compliance with regulations and best practices.
Education
Bachelor of Science - Business
University of Maryland, College Park
College Park, MD 08.1985 - 09.1994
64C10 - Motor Transport Operator
US Military Army
12.1982 - 12.1988
Thunderbird HighSchool
Phoenix , AzSkills
- Office administration
- Inventory management
- Scheduling coordination
- Client relationship management
References
References available upon request.
Timeline
Office Manager
Brian Marshall Bakers Bridge Vet Clinic ic
06.2007 - 12.2025
Director of Animal Services
La Plata County Humane Society
04.2003 - 09.2006
Bachelor of Science - Business
University of Maryland, College Park
08.1985 - 09.1994
64C10 - Motor Transport Operator
US Military Army
12.1982 - 12.1988
Thunderbird HighSchool