Patricia Dowell
Salem,OR
Summary
Diligent and highly organized with a solid background in customer care, known for resolving complex issues and enhancing client satisfaction. Proven track record in managing customer interactions and maintaining high standards of service quality. Demonstrated expertise in problem-solving and effective communication.
Overview
11
11
years of professional experience
Work History
Operations Associate
GoPuff
09.2023 - 09.2024
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Packed and sent out approximately 35 orders per shift.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Followed shipping and receiving procedures for goods and materials.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
- Managed inventory levels for optimal product availability and reduced waste.
Customer Care Specialist and Artist Relations
Producer Dojo
10.2020 - 03.2024
- Responded in a timely manner to real time chat inquiries from customers and potential customers via Intercom
- Addressed customer issues to find and facilitate solutions
- Provided information to customers and potential customers about the company's services
- Worked on various teams within the organization, including the events team and the artist relations team
- Helped newer customers navigate the school and label release system, via Discord and other social media platforms
- Communicated customer-reported technical issues to the appropriate team to be fixed
- Used a variety of software, including Slack, Discord, Kajabi, and Intercom
- Verified accuracy of customer account information and updated when necessary.
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
Health Educator 1
Marion County Health Department
07.2020 - 01.2022
- Called contacts of newly diagnosed patients
- Communicated with contacts in a professional and empathetic manner
- Collected and recorded information on reported symptoms
- Provided contacts with approved information about local quarantine/isolation procedures, and if appropriate, referred them to testing according to protocol and/or to COVID-19 social resources
- Developed and distributed health education materials to increase awareness and understanding within the general public.
- Helped train new Contact Tracers on calling contacts and the use of ARIAS
- Mailed contact letters to those who have been exposed to COVID-19
Food Truck Owner/Operator
Cherry City Sweet Spot
07.2016 - 03.2020
- Provided excellent customer service by helping customers determine which menu items would be the best choice for their tastes and dietary preferences
- Prepared and cooked food to order while maintaining service times of no more than 15 minutes per order.
- Practiced personal hygiene and continuously kept the food truck scrubbed and sanitized
- Used Square point of sale software to provide accurate cash and charge handling and to offer promotions to customers
- Utilized multi-tasking skills in order to work as a server and cook at the same time
- Maintained website, social media, advertising practices, product procurement, and accounts payable/receivable
- Maintained professional licensing to ensure local, county, state, and federal regulations were being followed and proper food handling was maintained
- Invested in continuous professional development by attending relevant training programs, obtaining certifications, and staying current with industry trends.
- Managed financial aspects of the business effectively to maximize profits while minimizing costs such as insurance premiums or equipment leasing fees.
Nutrition Specialist
Marion County Health Department
06.2013 - 08.2016
- Company Overview: WIC Program
- Determined program eligibility and provided nutritional assessment of individual diets
- Reviewed diet histories with clients
- Provided nutritional counseling and developed appropriate nutrition intervention plans within guidelines established by department staff
- Performed health screening tests and measurements such as height, weight, and hemoglobin
- Used Windows-based data system to enter client information, record education data, schedule follow-up appointments and print food instruments
- Assisted clients in meeting health and social needs by providing medical/social referrals
- Participated in program audits and program evaluations
- Assisted in conducting basic educational programs for clients interested in nutritional information and diet improvement
- Collaborated in planning the prenatal group classes curriculum
- Taught the prenatal group class and provided individual counseling to prenatal clients
- Provided breast pumps and related education in WIC setting and in non-WIC retail sales and rental settings
- Expanded clientele base through engaging presentations at community events, promoting the benefits of proper nutrition.
Education
Bachelor of Science - Community Health Education, Social Science
Western Oregon University
Monmouth, OR06.2012
Associate of Arts - Health And Nutrition
Chemeketa Community College
Salem, OR06.2006
Skills
- Deadline Management
- Health Promotion
- Cultural Competency
- Team Support
- Customer service excellence
- Data Entry
- Documentation And Reporting
- Administrative and Office Support
- Program Support
- Proficient in Slack, Workday, TWIST, Discord, Kajabi, Backoffice, and various social media platforms
Honors and memberships
- Inductee, Phi Theta Kappa honor society, 2006-present
- Inductee, Phi Kappa Phi honor society, 2012-present
- Dean's List, Chemeketa Community College, 09/03-06/06
- Dean's List, Western Oregon University, 09/10-present
- Presenter, Academic Excellence Showcase, Western Oregon University, 2012
- Member, Oregon Public Health Association (OPHA), 2012-present
- Enrolled, Child Care Division's Criminal History Registry, 07/12
Portfolio and references
Available upon request.
Additional training and certifications
- Oregon Food Handlers Permit, 2019
- Oregon OLCC Permit, 2019
- HIPAA training, Marion County Health Department, 2005
- Participant Centered Education, Oregon WIC, 2010
- Protecting Human Research Participants, National Institutes of Health (NIH), 2011
- Professional Development in Pyramid Plus Curriculum Training, National Dairy Council, 6.5, 2010
- CPR/AED/First Aid (Adult, Child, Infant) Certification, 2015
- Bloodborne Pathogens training, Marion County Health Dept, 2005-2010
Timeline
Operations Associate
GoPuff
09.2023 - 09.2024
Customer Care Specialist and Artist Relations
Producer Dojo
10.2020 - 03.2024
Health Educator 1
Marion County Health Department
07.2020 - 01.2022
Food Truck Owner/Operator
Cherry City Sweet Spot
07.2016 - 03.2020
Nutrition Specialist
Marion County Health Department
06.2013 - 08.2016
Bachelor of Science - Community Health Education, Social Science
Western Oregon University
Associate of Arts - Health And Nutrition
Chemeketa Community College