Hi, I’m
Patricia Dratch
Mashpee,MA
Summary
I have worked with the public in all my careers and learned from this how to be courteous and helpful in all contacts. Skills include being timely, organized, and treating people kindly and quickly. I am a quick learner and have always adapted to new jobs easily.
Overview
20
years of professional experience
Work History
Cape Cod Hospital
Medical Transcriptionist
Job overview
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Accurately documented medical dictation to record patient care records.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
- Improved turnaround time for report generation by efficiently managing transcription tasks.
Cape Cod Hospital
Unit Secretary
05.2017 - 05.2020
Job overview
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
Education
University of Connecticut , Stamford, CT
from Business Administration
Fisher College, Boston, MA
Medical Certificate from Medical Administration
06.1997
Skills
- Proofreading expertise
- Records maintenance professional
- Physician Collaboration
- Team Development
Timeline
Unit Secretary
Cape Cod Hospital
05.2017 - 05.2020
Medical Transcriptionist
Cape Cod Hospital
University of Connecticut
from Business Administration
Fisher College
Medical Certificate from Medical Administration
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