Patricia DUNCAN

• Supervised daily operations including scheduling shifts, assigning duties.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Analyzed business performance data and forecasted business results for upper management.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Open, closing the store, run register, unload trailer orders, stock shelves, reset schematics, Daily Aduit of Safe, Deposits, change order,

• Conducted regular performance reviews for employees to identify areas of improvement.

• Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
• Maintained confidentiality of bank records, transactions and customer information.
• Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
• Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
• Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
• Cross-sold bank products such as savings accounts and credit cards to existing clients.
• Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
• Performed cash handling duties including counting currency, coins and checks.
• Balanced teller drawers regularly throughout the day according to established procedures.
• Educated customers about different types of banking services available at the branch.
• Handled large sums of money with accuracy while maintaining appropriate levels of security.
• Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.

• Directed and supervised team of 15 employees in daily operations.
• Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
• Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
• Provided guidance and direction to subordinates regarding job duties and responsibilities.

• Directed and supervised team of 15 employees in daily operations.
• Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Tracked progress on projects and provided timely feedback to staff members.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
• Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
• Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
• Monitored employee productivity levels on a regular basis to identify areas of improvement.
• Evaluated employee performance through periodic reviews and documented results accordingly.
• Provided guidance and direction to subordinates regarding job duties and responsibilities.