Patricia Dunlap

Work History

LPN Charge Nurse

Rest Haven Nursing Home Inc

Sedalia, Missouri

02.2020 - Current

Monitored changes in health status of patients over time.
Implemented treatment regimen as per physician's instruction to improve patient health.
Maintained and regularly updated accurate medical records.
Overseeing the activities of nursing staff members and offering guidance when necessary.
Cultivated strong communication skills to interact effectively with patients, families, colleagues, and other healthcare professionals.
Investigated possible problems or risks influencing patient outcomes.
Reviewed lab results and made appropriate recommendations for further testing or treatment.
Worked as part of healthcare team to assess patient needs, plan and modify care and implement interventions.
Maintained strict confidentiality and protected patient information.

LPN Office Nurse

Katy Trail Community Health

Sedalia, MO

11.2018 - 09.2021

Managed timely diagnosis and treatment of telehealth psychiatric cases on behalf of three psychiatrists.
Provided care to both adult and pediatric patients
Conducted patient physical assessments including vital signs, height and weight measurements.
Offered guidance and advice on health-related subjects to patients and their families.
Demonstrated proficiency in basic laboratory procedures to ensure accurate test results
Managed incoming calls with efficiency and professionalism, scheduling patient appointments.
Assisted physicians during office procedures by preparing exam rooms and sterilizing instruments.
Conducted pre-visit workups by reviewing medical records to streamline visits.
Managed electronic documentation, insurance authorizations, and appointment scheduling for patients referred to specialists.
Inoculated and vaccinated patients to immunize against communicable diseases.
Observed strict confidentiality and safeguarded all patient-related information.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Prepared patients for examinations, tests or treatments and explained procedures.
Reviewed current medications, called orders to pharmacy; completed prior authorizations.

LPN Authorization Specialist

Wipro/Infocrossing Healthcare

Jefferson City, MO

09.2008 - 11.2018

Managed customer service interactions for insurance inquiries in a fast-paced call center environment.
Delivered exceptional customer service while concurrently conducting utilization reviews for MO HealthNet.
Efficiently responded to over 100 calls daily while providing excellent customer service
Maintained accurate and up-to-date electronic records
Utilized phone, fax, and cyberaccess to successfully process authorizations for pharmacy, DME, psychology, and medical scans.
Aligned medical assessment and authorization with computer systems.
Maximized efficiency of customer service and insurance processing
Performed assessment of functionality for remote/home operations
Operated remotely for 36 months.
Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Provided customer service to internal and external customers related to authorization requests.
Reviewed authorization requests for accuracy and completeness.
Researched patient eligibility, coverage information, and benefit levels.
Maintained current knowledge of applicable regulations, laws, and standards.
Assisted in the development of new processes and protocols to improve operational efficiency.
Performed data entry into various computer systems including but not limited to EMRs and CRMs.
Conducted training sessions for new employees regarding company policies related to the authorization process.
Monitored daily workflow queues within the department ensuring all tasks are completed accurately and timely.
Explained reasons behind application denials and recommended further action.
Responded to client inquiries and concerns and escalated complex problems to department supervisors.

LPN, Clinic Nurse

Forest City Family Practice

St. James, MO

Streamlined operations at a Medical Clinic
Conducted thorough assessments of patients' health concerns and medical backgrounds
Assisted in performing a variety of medical procedures, including venipuncture, drug screening, EKG, and in-office lab testing.
Reviewed current prescriptions, communicated medication orders to pharmacy, and facilitated prior authorizations
Administered immunizations to patients in accordance with established protocols
Successfully facilitated the referral process and efficiently organized testing schedules
Enhanced healthcare teaching methods
Relayed important lab/testing information to patients promptly
Instructed patients and their families about disease prevention, proper nutrition, medication management and other health related topics.
Answered patient and family questions to educate on optimal treatment procedures.

Summary

Overview

Work History

LPN Charge Nurse

LPN Office Nurse

LPN Authorization Specialist

LPN, Clinic Nurse

Education

Some College (No Degree) - Nursing

Practical Nursing - Practical Nursing

Skills

Affiliations

Certification

References

Timeline

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