Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Patricia Duran

Chacon,NM

Summary

Proven Quality Assurance Specialist with a track record of enhancing customer satisfaction and streamlining workflow efficiency at Honeywell Technology Solutions. Skilled in root cause analysis and quality assurance standards education, demonstrating strong ethics and effective communication. Achieved significant improvements in product compliance and operational processes, leveraging both hard and soft skills to exceed employer expectations.

Overview

32
32
years of professional experience

Work History

Care Assistant

Collins Autistic Lake
03.2024 - 09.2024
  • Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
  • Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
  • Promoted a safe environment for patients through regular monitoring of vital signs and reporting any abnormalities to medical staff.
  • Participated in ongoing professional development opportunities, staying current with best practices in caregiving techniques.
  • Provided emotional support to patients and their families throughout the caregiving process, building trust and rapport.

Quality Assurance Specialist

GE
09.2010 - 04.2013
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
  • Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
  • Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
  • Utilized root cause analysis techniques to identify underlying issues contributing to product defects or customer complaints.
  • Educated employees on specific QA standards and confirmed maintenance of standards.

Quality Assurance Specialist

Honeywell Technology Solutions
02.1993 - 09.2010
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
  • Utilized root cause analysis techniques to identify underlying issues contributing to product defects or customer complaints.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Streamlined the documentation process, ensuring adherence to industry standards and regulatory requirements.
  • Achieved timely resolution of non-conformance issues by implementing corrective action plans working closely with relevant departments.
  • Documented and reported quality assurance outcomes, providing actionable insights for product development teams.

Education

Associate of Arts - Teaching

Central NM
Albuquerque, NM
04.1992

Skills

    Feeding Assistance

    Compassionate Care

    Mobility Assistance

    Client Confidentiality

    Adaptable approach

    Respectful and Compassionate

    Dependable and Responsible

    Time Management

    Relationship Building

    Patient Care

    Emotional Support

    First aid and safety

    Verbal and written communication skills

    Documentation

    Patient Assessments

    Records Maintenance

    Incident Reporting

    Behavior redirection

    COVID-19 Safety Policies

    Patient Companionship

    Multitasking and Organization

    Strong Ethics

    Housekeeping

    Daily living assistance

    Medical record-keeping

Affiliations

  • Mora Valley Baptist Church

Timeline

Care Assistant

Collins Autistic Lake
03.2024 - 09.2024

Quality Assurance Specialist

GE
09.2010 - 04.2013

Quality Assurance Specialist

Honeywell Technology Solutions
02.1993 - 09.2010

Associate of Arts - Teaching

Central NM

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Patricia Duran