Patricia Durfee
POLLOCK PINES
Summary
Devoted professional, confident handling tasks independently and in teams with a highly organized approach to work. Strong advocate for those in need and committed to providing the best possible service.
I am an experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives.
I am an organized and dependable candidate who issuccessful at managing multiple priorities with a positive attitude—willingness to take on added responsibilities to meet team goals.
Overview
37
37
years of professional experience
Work History
Victim Witness Program Specialist
El Dorado County District Attorney
Placerville, CA
10.2023 - Current
- Provided emotional support and resources to victims and witnesses throughout legal processes.
- Assisted in developing safety plans tailored to the individual needs of victims.
- Coordinated restitution efforts between victims and the courts, ensuring fair compensation for losses incurred due to crime.
- Provided court accompaniment services that ensured victims felt supported during difficult hearings.
- Empowered clients through education about their rights as victims or witnesses within the criminal justice system.
- Accompanied clients to court to clarify processes and procedures.
- Maintained accurate records of client interactions and service referrals within case management systems.
- Educated clients on their rights and available resources related to victimization.
- Developed tailored safety plans for victims, ensuring their well-being during the legal process.
Senior Office Assistant
El Dorado County Health and Human Services
Placerville, CA
01.2022 - 10.2023
- Managed sensitive information with discretion while following strict confidentiality protocols as required within the company's guidelines.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to the appropriate staff.
- Daily Court Runs- Copy CPS Motions for court. Date stamp motions and distribute documents to the Judge, County Council, Attorneys, and Case Workers.
- Managed confidential client records, maintaining accuracy and compliance with privacy regulations.
- Adhere to HIPAA regulations.
Food and Beverage Manager
Hilton Sonoma Wine Country
Santa Rosa, CA
08.2015 - 11.2017
- Oversaw daily operations of food and beverage service, ensuring high standards of quality and efficiency.
- Developed and implemented training programs for staff to enhance customer service skills.
- Managed inventory levels, optimizing stock turnover and minimizing waste through accurate forecasting.
- Collaborated with culinary team to design seasonal menus that align with customer preferences and trends.
- Monitored compliance with health and safety regulations, ensuring a safe environment for guests and staff.
- Coordinated special events, managing logistics to deliver exceptional experiences for clients and attendees.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
Restaurant, Banquet and Bar Manager
French Garden Restuarant
Sebastopol, CA
07.2012 - 07.2016
- Oversaw daily bar operations, ensuring exceptional service and product quality.
- Managed inventory control, optimizing stock levels to minimize waste and maximize profitability.
- Closed out cash register and prepared cashier report at close of business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
Restaurant, Banquest and Bar Manager
Bodega Bay Lodge & Spa
Bodega Bay, CA
08.2001 - 07.2008
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on cocktail preparation and customer service excellence.
- Developed innovative drink menus, enhancing guest experience and engagement.
- Managed inventory control, optimizing stock levels and minimizing waste.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Coordinated with catering staff to deliver food services for special events and functions.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Bar Manager
Carson Mansion- Ingomar Club
Eureka, CA
01.1998 - 04.2001
- Managed daily bar operations ensuring exceptional customer service and staff performance.
- Developed and implemented training programs for bartenders, enhancing service quality and product knowledge.
- Oversaw inventory management processes, optimizing stock levels to reduce waste and improve profitability.
- Collaborated with vendors to negotiate favorable terms, ensuring high-quality supplies at competitive prices.
Legal Reception/Assistant
Professional Paralegals
Eureka, CA
09.1995 - 06.1999
- Managed incoming calls and directed inquiries to appropriate legal departments.
- Scheduled appointments and maintained calendar for multiple attorneys efficiently.
- Organized and maintained legal documents, ensuring easy access and compliance with regulations.
- Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm.
- Coordinated communication between clients and legal staff to streamline case management processes.
- File court documents with the courthouse.
- Process Service
- Prepared and typed Motions, TROs, and Proof of Service documents.
Legal Reception/ Law Librarian
Sacramento Executive Suites
Sacramento, CA
01.1989 - 12.1993
- Prepared legal correspondence and documents with attention to detail and accuracy.
- Maintained scheduling of appointments, deadlines, and court dates for multiple cases.
- Organized files for court proceedings.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Filed documents with the courts on behalf of the attorney.
- Coordinated communication between clients, attorneys, and court officials to streamline processes.
Education
Associate of Arts - Humanities
College of The Redwoods
Eureka, CA06-1999
Associate of Arts - Paralegal Studies
College of The Redwoods
Eureka, CA06-1998
Skills
- Office administration
- Eligibility determination
- Scheduling proficiency
- Document management
- Microsoft office
- Attention to detail
- Customer service
- Employee training
- Case management
- Community resource navigation
- Data entry software
- Client advocacy
- Scheduling appointments
- Greeting and seating clients
- Mail handling
- Administrative support
- Clerical support
- Office management
- Multi-line telephone systems
- Information protection
- Office equipment operations
- Record preparation
- Business administration
- Travel coordination
Timeline
Victim Witness Program Specialist
El Dorado County District Attorney
10.2023 - Current
Senior Office Assistant
El Dorado County Health and Human Services
01.2022 - 10.2023
Food and Beverage Manager
Hilton Sonoma Wine Country
08.2015 - 11.2017
Restaurant, Banquet and Bar Manager
French Garden Restuarant
07.2012 - 07.2016
Restaurant, Banquest and Bar Manager
Bodega Bay Lodge & Spa
08.2001 - 07.2008
Bar Manager
Carson Mansion- Ingomar Club
01.1998 - 04.2001
Legal Reception/Assistant
Professional Paralegals
09.1995 - 06.1999
Legal Reception/ Law Librarian
Sacramento Executive Suites
01.1989 - 12.1993
Associate of Arts - Humanities
College of The Redwoods
Associate of Arts - Paralegal Studies
College of The Redwoods