Patricia Durfee
POLLOCK PINES
Summary
Devoted professional, confident handling tasks independently and in teams with a highly organized approach to work. Strong advocate for those in need and committed to providing the best possible service.
I am an experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives.
I am an organized and dependable candidate who issuccessful at managing multiple priorities with a positive attitude—willingness to take on added responsibilities to meet team goals.
Overview
37
37
years of professional experience
Work History
Victim Witness Program Specialist
El Dorado County District Attorney
10.2023 - Current
- Provided emotional support and resources to victims and witnesses throughout legal processes.
- Assisted in developing safety plans tailored to the individual needs of victims.
- Coordinated restitution efforts between victims and the courts, ensuring fair compensation for losses incurred due to crime.
- Provided court accompaniment services that ensured victims felt supported during difficult hearings.
- Empowered clients through education about their rights as victims or witnesses within the criminal justice system.
- Accompanied clients to court to clarify processes and procedures.
- Maintained accurate records of client interactions and service referrals within case management systems.
- Educated clients on their rights and available resources related to victimization.
- Developed tailored safety plans for victims, ensuring their well-being during the legal process.
Senior Office Assistant
El Dorado County Health and Human Services
01.2022 - 10.2023
- Managed sensitive information with discretion while following strict confidentiality protocols as required within the company's guidelines.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to the appropriate staff.
- Daily Court Runs- Copy CPS Motions for court. Date stamp motions and distribute documents to the Judge, County Council, Attorneys, and Case Workers.
- Managed confidential client records, maintaining accuracy and compliance with privacy regulations.
- Adhere to HIPAA regulations.
Food and Beverage Manager
Hilton Sonoma Wine Country
08.2015 - 11.2017
- Oversaw daily operations of food and beverage service, ensuring high standards of quality and efficiency.
- Developed and implemented training programs for staff to enhance customer service skills.
- Managed inventory levels, optimizing stock turnover and minimizing waste through accurate forecasting.
- Collaborated with culinary team to design seasonal menus that align with customer preferences and trends.
- Monitored compliance with health and safety regulations, ensuring a safe environment for guests and staff.
- Coordinated special events, managing logistics to deliver exceptional experiences for clients and attendees.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
Restaurant, Banquet and Bar Manager
French Garden Restuarant
07.2012 - 07.2016
- Oversaw daily bar operations, ensuring exceptional service and product quality.
- Managed inventory control, optimizing stock levels to minimize waste and maximize profitability.
- Closed out cash register and prepared cashier report at close of business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
Restaurant, Banquest and Bar Manager
Bodega Bay Lodge & Spa
08.2001 - 07.2008
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on cocktail preparation and customer service excellence.
- Developed innovative drink menus, enhancing guest experience and engagement.
- Managed inventory control, optimizing stock levels and minimizing waste.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Coordinated with catering staff to deliver food services for special events and functions.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Bar Manager
Carson Mansion- Ingomar Club
01.1998 - 04.2001
- Managed daily bar operations ensuring exceptional customer service and staff performance.
- Developed and implemented training programs for bartenders, enhancing service quality and product knowledge.
- Oversaw inventory management processes, optimizing stock levels to reduce waste and improve profitability.
- Collaborated with vendors to negotiate favorable terms, ensuring high-quality supplies at competitive prices.
Legal Reception/Assistant
Professional Paralegals
09.1995 - 06.1999
- Managed incoming calls and directed inquiries to appropriate legal departments.
- Scheduled appointments and maintained calendar for multiple attorneys efficiently.
- Organized and maintained legal documents, ensuring easy access and compliance with regulations.
- Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm.
- Coordinated communication between clients and legal staff to streamline case management processes.
- File court documents with the courthouse.
- Process Service
- Prepared and typed Motions, TROs, and Proof of Service documents.
Legal Reception/ Law Librarian
Sacramento Executive Suites
01.1989 - 12.1993
- Prepared legal correspondence and documents with attention to detail and accuracy.
- Maintained scheduling of appointments, deadlines, and court dates for multiple cases.
- Organized files for court proceedings.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Filed documents with the courts on behalf of the attorney.
- Coordinated communication between clients, attorneys, and court officials to streamline processes.
Education
Associate of Arts - Humanities
College of The Redwoods
Eureka, CA06-1999
Associate of Arts - Paralegal Studies
College of The Redwoods
Eureka, CA06-1998
Skills
- Office administration
- Eligibility determination
- Scheduling proficiency
- Document management
- Microsoft office
- Attention to detail
- Customer service
- Employee training
- Case management
- Community resource navigation
- Data entry software
- Client advocacy
- Scheduling appointments
- Greeting and seating clients
- Mail handling
- Administrative support
- Clerical support
- Office management
- Multi-line telephone systems
- Information protection
- Office equipment operations
- Record preparation
- Business administration
- Travel coordination
Timeline
Victim Witness Program Specialist
El Dorado County District Attorney
10.2023 - Current
Senior Office Assistant
El Dorado County Health and Human Services
01.2022 - 10.2023
Food and Beverage Manager
Hilton Sonoma Wine Country
08.2015 - 11.2017
Restaurant, Banquet and Bar Manager
French Garden Restuarant
07.2012 - 07.2016
Restaurant, Banquest and Bar Manager
Bodega Bay Lodge & Spa
08.2001 - 07.2008
Bar Manager
Carson Mansion- Ingomar Club
01.1998 - 04.2001
Legal Reception/Assistant
Professional Paralegals
09.1995 - 06.1999
Legal Reception/ Law Librarian
Sacramento Executive Suites
01.1989 - 12.1993
Associate of Arts - Humanities
College of The Redwoods
Associate of Arts - Paralegal Studies
College of The Redwoods
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