Patricia Eafford
Wilmington,DE
Overview
10
10
years of professional experience
Work History
Project Manager
Vanguard
01.2017 - 02.2020
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost-effectiveness.
Production Support Manager
Vanguard
09.2009 - 02.2017
- Improved production efficiency by streamlining processes and implementing new support strategies.
- Reduced downtime for critical systems by proactively identifying potential issues and implementing preventive measures.
- Enhanced team productivity by providing comprehensive training workshops and continuous mentoring support.
- Increased customer satisfaction scores by closely monitoring production issues and ensuring timely resolution of problems.
- Developed strong relationships with cross-functional teams to facilitate effective communication and collaboration throughout the production process.
- Established a robust incident management system, resulting in faster response times and improved root cause analysis capabilities.
- Implemented agile methodologies to optimize workflow processes, leading to increased output and reduced turnaround time.
- Created a culture of continuous improvement by fostering open feedback channels and encouraging team members to share innovative ideas for process enhancements.
- Managed vendor relations, negotiating contracts for cost savings and improved service levels.
- Facilitated regular reviews of production metrics, enabling proactive identification of trends or potential bottlenecks that could impact operations.
- Optimized resource allocation by assessing project requirements, prioritizing tasks, and assigning appropriate personnel to ensure timely completion of deliverables.
- Led initiatives to upgrade support tools and technologies, improving overall system performance and stability in the long run.
- Maintained high employee retention rates through effective leadership techniques, including clear communication of expectations, opportunities for professional growth, and recognition of accomplishments.
- Partnered with key stakeholders both internally and externally to align business objectives with production support goals effectively.
- Conducted thorough risk assessments on proposed changes or enhancements to production systems, ensuring minimal disruption to ongoing operations.
- Streamlined the onboarding process for new team members, reducing ramp-up time and enabling them to contribute more quickly to support efforts.
- Promoted an environment of collaboration and teamwork by organizing regular meetings, workshops, and team-building events that fostered strong working relationships among staff members.
- Escalated and resolved major service issues.
- Provided status reports to management.
- Organized relevant training sessions and personally trained new members of team.
- Evaluated employee performance and provided feedback and training as needed.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Coordinated with other departments to align production with customer requirements.
- Prepared and maintained production reports and personnel records.
- Scrutinized production output and identified areas for improvement.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Analyzed production data and prepared reports for senior management.
- Implemented quality control system to review products against technical specifications and corporate standards.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
Skills
- Compliance Monitoring
- Strategic Planning
- Procedure Development
- Technical Support
- Resource Allocation
Productivity Improvement
- Contract Management
- Project Management
- Work Flow Planning
- Risk Management
- Disaster Recovery Methodologies
Timeline
Project Manager
Vanguard
01.2017 - 02.2020
Production Support Manager
Vanguard
09.2009 - 02.2017
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