Cherinet Guddina
Fuquay-Varina,NC
Summary
Proactive Senior Operator and Customer Service Representative with extensive experience in equipment maintenance, team leadership, and operational efficiency. Skilled in technical troubleshooting, quality control, and cross-training personnel. Brings strong problem-solving abilities and excellent communication skills to optimize workflow and ensure high-quality production.
Overview
13
13
years of professional experience
Work History
Senior Operator
Wolfspeed
07.2014 - Current
- Led a team of operators, delegating tasks effectively and fostering a collaborative work environment.
- Reduced downtime for equipment maintenance by conducting regular inspections and proactive repairs.
- Developed strong relationships with both internal departments and external vendors/suppliers for better coordination and seamless operations.
- Assisted in troubleshooting technical issues that arose during production runs, working closely with engineers to identify root causes and implement solutions.
- Contributed to the development of new operational strategies, collaborating with management on process improvements.
- Optimized workflow by cross-training operators on multiple machines, allowing for increased flexibility in personnel assignments as needed.
- Achieved consistent high-quality output with thorough quality control checks and adherence to standard operating procedures.
Pick/Packing Operator
Cardinal Health
02.2013 - 02.2014
- Maintained a clean and organized work environment, optimizing productivity and minimizing errors.
- Kept production lines running smoothly and efficiently at all times.
- Collaborated with team members to meet daily packing quotas, consistently achieving targets.
- Assisted in training new employees on packing procedures, increasing overall team performance.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Completed timely inspections of packed products to ensure quality control and adherence to company standards.
- Experienced using different equipment for shipping and receiving purposes in moving product.
- Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
Maintenance Assistant/Customer Service Representative
Walmart
02.2012 - 02.2013
- Maintained safety conditions and standards in facility.
- Used and operated various types of tools such as power saws, sanders, grinders, forklifts, and basic hand tools.
- Cleaned and lubricated mechanical systems to keep machinery operating at peak performance.
- Enhanced workplace safety with regular inspections of tools and facilities, ensuring compliance with industry standards.
- Positively engaged with customers and maintained professional appearance as company representative.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Science - Plant Science
Alage Agricultural College
Zeway Ethiopia07.2005
High School Diploma -
Mettu Senior High School
Mettu Ethiopia07.2001
Skills
- Machine Operation
- Verbal and written communication
- Heavy Lifting
- Operational Efficiency
- Multitasking Abilities
- Teamwork and Communication
- Problem-solving abilities
- Worksite safety
- Computer Skills
Timeline
Senior Operator
Wolfspeed
07.2014 - Current
Pick/Packing Operator
Cardinal Health
02.2013 - 02.2014
Maintenance Assistant/Customer Service Representative
Walmart
02.2012 - 02.2013
Associate of Science - Plant Science
Alage Agricultural College
High School Diploma -
Mettu Senior High School
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