Patricia Ekiring
Arlington,VA
Summary
Hardworking and efficient Administrative Coordinator with 15 years of experience in insurance billing, medical terminology and customer service.
Overview
15
15
years of professional experience
Work History
Patient Registration Coordinator
CCRM FERTILITY
09.2022 - Current
- Collaborated with interdisciplinary teams to ensure seamless coordination of care across departments.
- Improved patient experience through proactive problem-solving and empathetic communication skills.
- Monitored daily operations, identifying areas for improvement and implementing necessary changes for better efficiency.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
CoolSculpting Master Specialist
Capitol Rehab Of Arlington
06.2019 - 08.2022
- Established rapport with clients by conducting thorough consultations and addressing their specific needs.
- Implemented new treatment techniques as they became available, staying current on industry trends and best practices.
- Created repeat business by developing long-term relationships with regular customers.
- Promoted business growth by participating in marketing events and developing referral networks with complementary businesses.
- Over 650 treatments completed.
Patient Advocate
Capitol Rehab Of Arlington
05.2009 - 06.2019
- Enhanced patient satisfaction by addressing concerns and providing information on healthcare rights and options.
- Streamlined appointment scheduling for better patient flow, reducing wait times and improving overall experience.
- Collaborated with healthcare providers to ensure timely, accurate, and compassionate care for patients.
- Assisted patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
- Organized educational workshops for patients on various health topics, promoting self-care and wellness strategies.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Education
Bachelor of Science - Sports Medicine
Iowa State University
Ames, IASkills
- Administrative supervision
- Expert in patient care and customer service
- Knowledge in Medical Office administration
- Meets all deadlines
- Familiar with insurance and billing
- Multitasking
- Proficient in medical terminology
- Critical Thinking Skills
- Creative Problem-Solving
- Cross-Functional Teamwork
Timeline
Patient Registration Coordinator
CCRM FERTILITY
09.2022 - Current
CoolSculpting Master Specialist
Capitol Rehab Of Arlington
06.2019 - 08.2022
Patient Advocate
Capitol Rehab Of Arlington
05.2009 - 06.2019
Bachelor of Science - Sports Medicine
Iowa State University
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