PATRICIA ELAM
Reno,NV
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 18 years of experience. Highly effective and comfortable working with people at all levels in organization. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Entrepreneurial Owner known for outstanding productivity and efficiency in task completion. Possess specialized skills in strategic planning, financial management, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring successful business operations and growth.
Overview
22
22
years of professional experience
Work History
DOT Courier
Fedex Express
Reno, Nevada
11.2024 - Current
- Delivered packages efficiently across designated routes.
- Ensured compliance with safety regulations during transportation.
- Maintained accurate records of deliveries and pickups.
Owner
Shannon's Personalized Home Cleaning
06.2004 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Interviewed and hired ideal candidates to assist with logistics and tasks of business.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
School Bus Driver
Washoe County School District
11.2023 - 09.2024
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
- Improved route efficiency by consistently reviewing and adjusting routes based on traffic patterns and customer feedback.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
- Contributed to district-wide fuel efficiency initiatives by practicing mindful driving techniques and minimizing idle time.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
- Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
- Streamlined boarding procedures, implementing an organized system that ensured timely departures from each stop along the route.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Coordinated closely with colleagues during field trips or special events to provide seamless transportation services for all participants involved.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Fostered a strong sense of community among bus riders, promoting respect for fellow passengers and valuing the importance of punctuality.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Maintained a Nevada CDL driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Completed logbooks, incident reports and other daily paperwork.
- Worked closely with school administration and transportation to maintain smooth operations.
- Kept up to date on local, state and federal regulations related to school bus operations.
- Operated school bus safely while following designated routes and schedules.
- Conducted pre-trip inspections to ensure bus safety and compliance with regulations.
- Assisted students entering and exiting the bus, ensuring safe transitions.
- Enforced safety rules and procedures to maintain a secure environment on the bus.
- Maintained cleanliness of the bus interior and exterior throughout daily operations.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Attended staff meetings and training sessions regularly for professional development purposes.
Executive Assistant
Boomtown Hotel and Casino
11.2013 - 08.2015
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Updated and maintained confidential databases and records.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Volunteered to help with special projects of varying degrees of complexity.
- Answered high volume of phone calls and email inquiries.
- Facilitated training and onboarding for incoming office staff.
Food and Beverage Assistant Manager
Circus Circus Hotel and Casino
08.2007 - 06.2011
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Managed bar and wait staff and directed hiring program.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
Beverage Supervisor
Silver Legacy Hotel and Casino
09.2003 - 05.2004
- Motivated team performance to consistently exceed targets by personally coaching struggling team members and offering incentives for strong sales.
- Facilitated communication between customer-facing and back-end teams to coordinate seamless beverage service delivery.
- Kept team operating according to high standards of cleanliness and sanitation, protecting staff and guests from unnecessary risks.
- Maintained strong guest satisfaction scores through exceptional service and strong conflict resolution skills.
- Controlled beverage budgets by forecasting needs, controlling expenses and eliminating waste.
- Guided employees through difficult operational and customer relation situations to build independence in future scenarios.
- Encouraged prompt and regular attendance to keep team strong and consistently meeting customer demands.
Education
Bachelor Of Journalism - Public Relations
University of Nevada - Reno
Reno, NVSkills
- Verbal and Written Communication
- Budget Development
- Profit and Loss Analysis
- Business Development
- Staff Management
- Staff Training
- Business Planning
- Business Administration
- Client Service
- Customer Relations
- Sales Leadership
- Marketing and Advertising
- Training and Development
- Account Oversight
- Staff Hiring
- Product Branding
- Project Management
- Marketing strategy
- Sales optimization
- Customer relationship management
- Staff training
Timeline
DOT Courier
Fedex Express
11.2024 - Current
School Bus Driver
Washoe County School District
11.2023 - 09.2024
Executive Assistant
Boomtown Hotel and Casino
11.2013 - 08.2015
Food and Beverage Assistant Manager
Circus Circus Hotel and Casino
08.2007 - 06.2011
Owner
Shannon's Personalized Home Cleaning
06.2004 - Current
Beverage Supervisor
Silver Legacy Hotel and Casino
09.2003 - 05.2004
Bachelor Of Journalism - Public Relations
University of Nevada - Reno