PATRICIA ELLEFSON
Hillsboro,TX
Summary
Multi-skilled candidate with focused, customer care abilities. Administrative professional with expertise in reviewing and resolving discrepancies, producing reports and posting adjustments. Excellent communication, organizational and conflict resolution abilities paired with attentive, results-driven industrious nature, Proficiency in office operations from reception and scheduling to insurance and billing. Acquired knowledge and relevance with customer service duties via incoming call centers and face to face relations, scheduling, cash and credit payment and various office and call center environment tasks. Computer apt to multi-business programs with abilities performing many types of clerical skills in a professional environment. Experience with medical terminology and serving the veteran population with care and compassion.
Overview
20
20
years of professional experience
Work History
Program Technician
USDA FSA
10.2023 - Current
- Assisted program applicants with form completion, document retrieval and resource management to reduce application delays.
- Used computers to generate and process automated program forms.
- Interacted with internal colleagues and external partners to more efficiently deliver producer program services.
- Contacted program applicants and obtained required enrollment information, documentation and signatures.
- Distributed informational materials and enrollment forms to potential program users.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Administrative Assistant
Fujii Dental Ceramics
05.2018 - 10.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Followed up and documented case process from arrival to lab, through delivery return to dental offices.
- Communicated with dental office staff regarding due dates and lab technician requests.
Licensed Foster Care Provider
Tx Dept of Family Protective Services
01.2017 - 04.2021
- Maintained clean, safe, healthy environment in support of child's emotional, physical and mental needs
- Provided social, emotional and educational stability to foster children exposed to abuse, neglect, or trauma
- Followed confidentiality procedures concerning sensitive information
- Documented observations and child's appointments and activities and reported to caseworker
- Conducted social research
- Encouraged children to participate in recreational and enrichment activities to promote healthy development.
- Maintained open communication with caseworkers and support teams to ensure that the needs of each child were being met effectively.
Accounts Receivable Specialist I
Change Healthcare
03.2018 - 09.2020
- Met deadlines consistently with routine billing, collection and reporting activities
- Offered administrative support to accounts receivable areas
- Backed up accounting teams through timely reporting and general administrative support
- Obtained payment on claims by reviewing, researching and acting on delinquencies
- Recorded, stored and analyzed information using accounting software
- Checked and audited records for correctness.
Auto Claims Associate
State Farm
12.2015 - 03.2017
- Verified completeness and accuracy of incoming provider claims
- Maintained required documentation of in-progress and processed claims for subrogation reviews
- Assessed validity of claims and related coverage with careful review of supporting documentation
- Provided account information, claims procedure guidance and additional resources to support policyholders throughout claims process.
Front Desk Guest Service Representative
Comfort Inn/ Choice Hotels
01.2015 - 12.2015
- Assisted in pre-registration activities or extended stay requests
- Resolved guest complaints professionally and courteously
- Built customer loyalty with personalized, knowledgeable help for every inquiry
- Handled numerous check-ins and check-outs each day, verifying details, managing paperwork, and collecting payments with high accuracy.
Dental Assistant
Dr. Brian Lane, DDS
02.2012 - 08.2013
- Documented dental care services with careful charting in patient records
- Complied with infection-control policies and protocols to protect patient and employee well-being
- Prepared stations for routine check-ups and specialized procedures
- Supported dentists and hygienists with expert chair-side clinical assistance
- Completed dental x-rays, carefully following safety procedures and processing images
- Kept records updated and accurate with patient personal, insurance and dental history information.
Customer Service Representative
Teleperformance/ formerly known as Aegis Communications
05.2007 - 01.2010
Pharmacy Customer Service Representative
Caremark/CVS
10.2004 - 05.2007
- Managed paperwork and filing with efficient and organized approach
- Satisfied customers with knowledgeable and friendly service for diverse pharmacy needs
- Upheld strict facility and HIPAA regulations governing patient information and interactions.
Education
Health Information Management (HIM): Administration -
Collin College
Plano, TXAdministration of Criminal Justice: Law -
Cochise College
Sierra Vista, AZCertified Nursing Assistant: Nursing -
Horizon Health Institute
Sierra Vista, AZ07.2014
Certification/ Registered Dental Assistant: Dentistry -
Eden Area Occupation Training Program
Hayward, CA08.1991
Skills
- Data Analysis
- Administrative Support
- Records Management
- Documentation and Recordkeeping
Timeline
Program Technician
USDA FSA
10.2023 - Current
Administrative Assistant
Fujii Dental Ceramics
05.2018 - 10.2022
Accounts Receivable Specialist I
Change Healthcare
03.2018 - 09.2020
Licensed Foster Care Provider
Tx Dept of Family Protective Services
01.2017 - 04.2021
Auto Claims Associate
State Farm
12.2015 - 03.2017
Front Desk Guest Service Representative
Comfort Inn/ Choice Hotels
01.2015 - 12.2015
Dental Assistant
Dr. Brian Lane, DDS
02.2012 - 08.2013
Customer Service Representative
Teleperformance/ formerly known as Aegis Communications
05.2007 - 01.2010
Pharmacy Customer Service Representative
Caremark/CVS
10.2004 - 05.2007
Health Information Management (HIM): Administration -
Collin College
Administration of Criminal Justice: Law -
Cochise College
Certified Nursing Assistant: Nursing -
Horizon Health Institute
Certification/ Registered Dental Assistant: Dentistry -
Eden Area Occupation Training Program
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