Patricia Ellis
Binghamton,NY
Summary
Accomplished Administrative Assistant at Pullano Physical Therapy, adept in office administration and customer service, significantly improved document organization and client satisfaction. Leveraged computer proficiency and exceptional verbal communication to foster professional relationships and streamline operations. Demonstrated ability to manage sensitive information and enhance efficiency, contributing to a positive work environment and increased productivity.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Pullano Physical Therapy
09.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Patient Account Coordinator
UHS
01.2011 - 09.2022
- Improved patient satisfaction by efficiently handling account inquiries and resolving billing issues.
- Reduced errors in claim submissions, ensuring thorough verification of patient information and coverage details.
- Assisted in the implementation of new software systems to improve efficiency and effectiveness within the department, resulting in a smoother workflow and increased productivity.
- Maintained strict confidentiality when handling sensitive patient information, adhering to HIPAA guidelines at all times.
- Provided exceptional customer service while addressing complex billing questions from patients or their representatives over phone or email communications.
- Enhanced revenue collection by diligently monitoring outstanding accounts and initiating timely followups.
- Facilitated clear communication between patients, healthcare providers, and insurance companies to resolve discrepancies and maintain positive relationships.
- Increased accuracy in payment postings by carefully reviewing remittance advices and applying adjustments as needed.
- Negotiated payment arrangements with delinquent account holders, ultimately reducing bad debt write-offs for the organization.
- Assisted in training new staff members on department procedures, contributing to a cohesive work environment.
- Developed comprehensive knowledge of multiple insurance plans, allowing for efficient navigation of varying requirements and processes.
- Posted payments and processed refunds.
- Contacted patients after insurance was calculated to obtain payments.
- Responded to customer inquiries and provided detailed account information.
- Reconciled statements with patient records.
General Manager
Empire Visionworks
03.2008 - 12.2010
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Regents Diploma -
Whitney Point Senior High School
Whitney Point, NY06.1982
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Customer and client relations
- Filing
- Computer Proficiency
- Customer Relations
- Clerical Support
- Scheduling
- Documentation and Recordkeeping
- Scheduling and calendar management
- Dedicated Team Player
- Appointment Scheduling
- Recordkeeping
- Verbal Communication
- Professional and mature
- Invoice Processing
- Mail handling
Timeline
Administrative Assistant
Pullano Physical Therapy
09.2022 - Current
Patient Account Coordinator
UHS
01.2011 - 09.2022
General Manager
Empire Visionworks
03.2008 - 12.2010
Regents Diploma -
Whitney Point Senior High School
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