Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Patricia Engen

Lake Alfred,FL

Summary

A dynamic leader with a proven track record at CVS HEALTH CORPORATION, I excel in operations management and team leadership. Skilled in elevating customer service standards and employee performance, I successfully enhance satisfaction and efficiency. Expert in conflict resolution and inventory management, my approach boosts productivity and minimizes shrinkage, fostering a positive and engaging work environment.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Qperations Manager Rx

CVS HEALTH CORPORATION
11.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Store Manager

CVS HEALTH CORPORATION
12.2021 - 02.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Education

No Degree - Business Administration And Management

North Hennepin Community College
Minneapolis, MN

GED -

Project 70001
Robbinsdale
04-1982

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Operations management
  • Shift scheduling
  • Conflict resolution
  • Schedule preparation
  • Microsoft word,Excel, etc,

Certification

  • Pharmacy Technion License State of Minnesota 2024/12


  • Pharmacy TechnionLicense State of Florida 2024/12

Timeline

Qperations Manager Rx

CVS HEALTH CORPORATION
11.2024 - Current

Store Manager

CVS HEALTH CORPORATION
12.2021 - 02.2024

No Degree - Business Administration And Management

North Hennepin Community College

GED -

Project 70001

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Patricia Engen