Patricia Eoff
Naples
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Administrative Support Specialist I
Collier County Board Of Commisioners
10.2023 - Current
- Collaborated with cross-functional teams to ensure smooth project execution and timely completion.
- Maintained a professional atmosphere within the office through effective conflict resolution techniques and consistent enforcement of company policies.
- Upheld data security standards by managing sensitive information with discretion while adhering to privacy regulations.
- Assisted in maintaining a positive workplace environment through active participation in employee engagement initiatives.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Planning Technician
Keystaffinc
10.2021 - 10.2023
- Supported long-range planning efforts by gathering data, mapping trends, and analyzing spatial information using GIS software.
- Streamlined internal processes by creating efficient filing systems and managing digital documentation repositories.
- Assisted clients in navigating the permitting process, providing accurate information on relevant codes and procedures.
- Improved communication among departments by serving as a liaison between planning staff, developers, architects, engineers, and property owners.
- Enhanced team productivity by maintaining up-to-date databases of current projects, permits issued, code violations, and inspection records.
- Facilitated timely review of permit applications by coordinating with other agencies for necessary approvals or input on specific aspects of proposals.
- Maintained accurate records of all departmental activities to ensure transparency in reporting progress toward established goals.
- Provided high-quality customer service to residents seeking assistance with permitting inquiries or other permitting-related matters.
- Managed successful day-to-day operations of projects by maximizing productivity from available resources.
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Collaborated with cross-functional teams to align production plans with customer requirements.
- Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
- Reviewed building plans and zoning permit applications to verify compliance with requirements such as bulk, placement and parking ratios.
Kitchen Staff Member
Casey's Gas Station
03.2019 - 06.2019
- Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Reduced food waste by closely monitoring inventory levels and utilizing proper storage techniques.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Ensured prompt order fulfillment by effectively prioritizing tasks during high-volume periods.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Conducted routine maintenance checks on equipment, ensuring proper function at all times to prevent disruptions in service delivery.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
- Cleaned walk-in refrigerators and freezers and operated powered floor and steam equipment for deep cleaning.
- Managed time to juggle multiple tasks simultaneously with ease.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Transported food items from storage areas to kitchen for prepping.
- Lifted and carried heavy materials.
Sales Associate
Walmart
08.2015 - 08.2016
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Informed customers of promotions to increase sales productivity and volume.
- Presented professional image consistent with company's brand values.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Education
High School Diploma -
Pope County High School
Golconda05.2005
Skills
- Customer Satisfaction
- Telephone Reception
- Business Correspondence
- Clerical Support
- Word Processing
- Document Scanning
- External Communications
- File Organization
- Multi-Line Telephone Systems
- Multitasking and Time Management
- Office Equipment Operation
- Clerical Staff Oversight
Timeline
Administrative Support Specialist I
Collier County Board Of Commisioners
10.2023 - Current
Planning Technician
Keystaffinc
10.2021 - 10.2023
Kitchen Staff Member
Casey's Gas Station
03.2019 - 06.2019
Sales Associate
Walmart
08.2015 - 08.2016
High School Diploma -
Pope County High School
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