Summary
Overview
Work History
Education
Skills
Timeline
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PATRICIA EPIE

MIDLOTHIAN,TX

Summary

Proactive and achievement-oriented Product manager bringing 3 years of marketing and leadership experience. Articulate communicator, natural leader and organized manager. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Associate Product Manager

Texas Health Huguley Hospital
01.2023 - Current
  • Analyzed user behavior data to identify patterns that informed future feature developments or enhancements.
  • Monitored industry trends and competitor activities, making strategic recommendations based on findings.
  • Optimized user experience by incorporating customer feedback into product improvements.
  • Compiled product and customer data to generate informed profit projections.
  • Streamlined the product lifecycle management process for efficient product launches and updates.
  • Provided ongoing support to internal teams regarding product functionality, features, and best practices.
  • Monitored market trends and competitor performance to update promotional strategies.
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
  • Led cross-departmental collaboration efforts in support of efficient project execution, ensuring timely delivery of quality products.
  • Participated in regular meetings with stakeholders, providing updates on project progress and addressing any concerns or obstacles.
  • Streamlined internal processes for improved efficiency in product development and launch.

Scrum Master

Calvary Health Care Inc
06.2017 - 03.2023
  • Improved team efficiency by implementing Agile and Scrum methodologies for project management.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
  • Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
  • Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
  • Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
  • Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.

Customer Service Representative

Transamerica Life Insurance Company
04.2018 - 02.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Data Entry Clerk

Prohbus Tech
07.2016 - 12.2017
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.

Education

Bachelor of Science - Nursing

Midwestern State University
Wichita Falls, TX
12.2018

Bachelor of Arts - Business Administration

University Of Buea
Cameroon
10.2008

Skills

  • Product Backlog Management
  • Agile and scrum methodologies
  • Design thinking
  • Data-driven decision-making
  • Strong analytical thinking skills
  • Effective Communication
  • Research abilities
  • Problem-solving skills
  • Leadership Skills
  • Time management and Project management skills

Timeline

Associate Product Manager

Texas Health Huguley Hospital
01.2023 - Current

Customer Service Representative

Transamerica Life Insurance Company
04.2018 - 02.2022

Scrum Master

Calvary Health Care Inc
06.2017 - 03.2023

Data Entry Clerk

Prohbus Tech
07.2016 - 12.2017

Bachelor of Science - Nursing

Midwestern State University

Bachelor of Arts - Business Administration

University Of Buea

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PATRICIA EPIE