Patricia Esparza Medina
Summary
Hardworking and enthusiastic college student working towards medical assistant certification. Dedicated to identifying customer needs and delivering effective solutions to all problems. Committed to becoming a dependable and valuable team member.
Overview
6
6
years of professional experience
Work History
Supervisor
Work World
03.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- As delegated by the manager, carry out additional tasks and replenish shelves when necessary.
- Developed and implemented customer service policies to enhance satisfaction.
Intake Specialist
Family Resource Center
05.2022 - 02.2024
- Assist clients & demonstrate knowledge about the initial enrollment and certification process for the client's eligibility for agency services.
- Assist with the Centralized Eligibility List (CEL) by making calls to eligible clients, updating CEL database, and handling the waiting list applications.
- Utilize expertise to respond to inquiries from clients about the agency's services and subsidized child care.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Service Advocate
Target
05.2019 - 05.2022
- Provide excellent customer service to guests and visitors.
- Assist in fulfilling their expectations and having a good experience.
- Answer questions regarding services and merchandise; organize & maintain surrounding areas stocked and clean.
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently.
- Be flexible in other departments when needed for additional assistance when necessary.
Cashier
La Superior Mercado
10.2018 - 05.2019
- Welcomed clients with a smile and professionalism
- Stocked shelves and ensured product displays were organized and attractive
- Maintained an accurate cash drawer, reconciling discrepancies to the penny
- Responded to customer inquiries in a timely and knowledgeable manner, providing a positive customer experience.
Education
Medical Assistant Certification -
Carrington College
Stockton, CA09.2024
Public Service -
San Joaquin Delta College
Stockton, CA05.2023
Skills
- Fast Learner
- Ability to Multitask
- Communication
- Customer Service
- Data Entry
- Service Desk
Timeline
Supervisor
Work World
03.2024 - Current
Intake Specialist
Family Resource Center
05.2022 - 02.2024
Service Advocate
Target
05.2019 - 05.2022
Cashier
La Superior Mercado
10.2018 - 05.2019
Medical Assistant Certification -
Carrington College
Public Service -
San Joaquin Delta College
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