Patricia Espinoza

• Followed through with client requests to resolve problems.
• Assisted organization with transitioning from paper invoicing to Software and point-of-sale systems, which resulted in overall efficiency.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.
• Resolved concerns with products or services to help with retention and drive sales.
• Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
• Improved customer service initiatives by streamlining sales and order management processes.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Contacted existing and prospective customers by phone or email on consistent basis, which resulted in regularly surpassing sales targets.

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• Monitored cash drawers in Number checkout stations to verify adequate cash supply.
• Prepared weekly employee work schedules for team members.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Maintained transaction security by verifying payment cards against identification.
• Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
• Promoted importance of security and customer tracking to minimize store losses.
• Managed customer service duties by greeting over Number customers daily and informing customers about products.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Submitted reports to senior management to aid in business decision-making and planning.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
• Quickly and accurately counted drawers at start and end of each shift.
• Monitored areas for security issues and safety hazards.
• Trained team members on cash register operation and cash handling.
• Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
• Operated POS cash register and equipment to collect payments.
• Helped customers complete purchases, locate items and join reward programs.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
• Educated employees on register use, merchandising and customer service.
• Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
• Served as key holder and performed related functions in accordance with safety and security policies.
• Assisted management with administrative aspects of hiring and onboarding new hires and temporary staff.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.
• Located proper slots on storage racks and set pallets in place with forklift.
• Unloaded trucks and rail cars and moved materials to staging area.
• Loaded warehouse trailers using Type forklift.