PATRICIA FAIN
WESLACO
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring over 20 years of relevant work experience to our team.
Overview
17
17
years of professional experience
Work History
Lead Medical Office Specialist
STHS Clinics
10.2021 - Current
- Manage patient scheduling and appointment confirmations to optimize office workflow.
- Collaborate with healthcare providers to ensure accurate patient data entry and record maintenance.
- Streamline insurance verification processes, enhancing accuracy and reducing claim rejections.
- Train new staff on office procedures and electronic health record systems for improved efficiency.
- Facilitate effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Train newly hired administrative staff members on office policies, procedures, and best practices, fostering a supportive team environment.
- Monitor compliance with healthcare regulations, ensuring adherence to privacy standards and protocols.
- Coordinate communication between departments to facilitate seamless patient care and service delivery.
- Process payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Ensure all incoming referrals via Referral Management, Leading Reach, Faxes and phone calls are scheduled accurately and promptly.
- Oversee office supply inventory and submit Staples order for clinic to Office Manager bimonthly.
- Lead my team to excel in our KPI scores by providing training to incoming new MOS hires and providing support to current staff.
Lead Medical Office Specialist, First-Line Supervisors of Office and Administrative Support Workers
South Texas Health System Heart Clinic
10.2018 - 07.2020
- Lead of the call center department in the clinic. Supervised 10 employees. Accepted all incoming calls and made outgoing calls when necessary. Attended and conducted staff meetings accordingly. Prepared lunch schedules and work schedules daily. Conducted interviews for prospective employees and recommended qualifying candidates for hire. Verified patient's insurance and advised patients of any potential copayment or office fees. Created patient charts. Scheduled and rescheduled appointments for patients. Additional duties as assigned.
Medical Receptionist, Medical Secretaries
DHR Health Surgery Institute
04.2017 - 09.2018
- Properly greeted incoming guests, determined purpose of visit, and followed appropriate procedures with each guest. Answered incoming phone calls, determined purpose of callers, and forwarded calls to appropriate staff. This included entering call notes into electronic medical records as appropriate as per established procedures. Scheduled patients for initial or follow-up appointments. Called patients to remind them of appointments as per established procedures. Scheduled patients for appointments. Ensured encounter forms were prepared and completed accurately. Routed completed encounter forms to Insurance/Billing Department daily. Provided information to case managers, linkage to continuum of care specialists, medical staff, and testing staff regarding patient appointments and other such information as needed. Operated computer to enter and retrieve scheduling data per established procedures. Posted into medical records data regarding clients attending, not-attending, or rescheduling appointments on a real time basis. Collected and transmitted eligibility documents, insurance and co-pays prior to and often at time of visit. Posted data and assisted with electronic medical appointments when required. Performed closing procedures.
Emergency Room Clerk
Knapp Medical Center
09.2015 - 05.2017
- Adhered to the hospital policies and procedures and attended mandatory in-services. Able to cope with stressful situations and worked independently to perform appropriate quantity of work. Responsible for answering and transferring incoming phone calls and greeting and directing patients and visitors to their destinations. Registered all in and outpatient services, ensuring the proper documents were signed and distributed. All registrations were completed accurately, to ensure timely billing. Completed medical forms and called for insurance verifications and authorizations when necessary. Scanned documents into accounts. Responsible for cash box, making change, doing accurate receipts for cash when needed. Keyed Emergency Room charge slips. Assisted with transporting patients and specimens to other areas of the hospital. Observed patients for any changes in status and reported changes to the nurse and referenced patients by preferred name. Provided patient safety by using side rails, safety straps, call lights, and transfer belts. Followed infection control guidelines. Accurately documented information on charts as needed. Assisted with cleaning, restocking, and requisition of supplies on line. Assisted with security by monitoring patient entrances.
Patient Registrar
OfficeWorks / Children's Hospital of SA
05.2015 - 08.2015
- Checked patients in and out of the Pulmonary / Sleep Medicine / Cystic Fibrosis Clinic; registered patients into the office using Athena and Meditech Electronic Medical Records System; Collected copayments when necessary and provided patients with receipts; Verified insurances and obtained necessary referrals as needed; called patients to confirm appointments; additional duties as assigned.
Business Clerk / ER Clerk
Knapp Medical Center
08.2014 - 03.2015
- Adhered to the hospital policies and procedures and attended mandatory in-services. Able to cope with stressful situations and worked independently to perform appropriate quantity of work. Responsible for answering and transferring incoming phone calls and greeting and directing patients and visitors to their destinations. Registered all in and outpatient services, ensuring the proper documents were signed and distributed. All registrations were completed accurately, to ensure timely billing. Completed medical forms and called for insurance verifications and authorizations when necessary. Scanned documents into accounts. Responsible for cash box, making change, doing accurate receipts for cash when needed. Keyed ER charge slips. Assisted with transporting patients and specimens to other areas of the hospital. Observed patients for any changes in status and reported changes to the nurse and referenced patients by preferred name. Provided patient safety by using side rails, safety straps, call lights, and transfer belts. Followed infection control guidelines. Accurately documented information on charts as needed. Assisted with cleaning, restocking, and requisition of supplies on line. Assisted with security by monitoring patient entrances. Assisted with general Business Office duties as needed, maintaining a high level of confidentially and professionalism concerning patient's rights. Verified co-worker registrations. Placed lab and radiology orders per written instructions, accurately and timely. Maintained communication with patients, families, providers, nurses and support staff. Responsible to clean provider room at provider shift change and clerk work area per housekeeping guidelines. Responsible for all accurate paperwork for patient transfers and admissions to hospital. Additional duties as assigned.
Workforce Development Specialist I
Texas Workforce Commission
05.2012 - 12.2013
- Provided services in Career Center to assist Job Seekers and Employers to fill job vacancies with individuals. Conducted Re-employment Assessment Orientations for individuals receiving Emergency Unemployment Insurance Benefits via Power Point presentation. Helped customers to access basic self help services through effective use of the resource library and resources that might have been used in making helpful career and job search suggestions to resident customers. Used knowledge to determine which resources would benefit individual customers. Accepted and processed WorkInTexas applications ensuring completeness and quality. Provided technical assistance in using WIT to obtain results. Referred and job developed applicants to suitable employment. Assisted applicants in developing quality WorkInTexas (WIT) applications for employment by securing and recording information reflecting work qualifications based on experience, training, skills, abilities, interests and other factors relevant to proper selection for referral to suitable job openings. Additional duties as assigned.
Product Specialist / Receptionist / HR Assistant
DirectBuy
11.2008 - 06.2012
- Was the WorkInTexas contact for the company; Entered and updated job postings on WorkInTexas website. Reviewed job seekers' resumes matching to job postings and made contact with potential candidates. Conducted telephone interviews with qualifying applicants. Scheduled first time and follow up interviews for owners. Maintained paper and electronic records of applicants, new hires and terminated employees. Kept in contact with Business Solutions Representative at local Workforce Solutions office to update on WorkInTexas system. Performed other duties as necessary, such as, answered and directed phone calls accordingly. Took messages and distributed to appropriate staff. Processed purchase orders placed by members in person, via email, and by fax. Took payments and distributed receipts. Filed and updated merchandise catalogs. Resolved inquiries placed by members, contacting corporate office when necessary. Placed outbound calls to prospective members. Booked and confirmed appointments. Greeted guests entering showroom. Conducted new member orientations. Trained new employees. Team work and multitasked in high paced/high stressed environment. Sat with guests at closing table to solicit memberships. Filled out membership agreements and financial contracts with and for new members.
Education
Medical Billing and Coding -
Blair College
Colorado Springs, CO04.2002
Business Office Technology - undefined
Gary Job Corps
San Marcos, TX02.2001
High School Diploma - undefined
Weslaco High School
Weslaco, TX05.2000
Skills
- Proficient in office technology and software
- Medical office software; Cerner, Powerchart, Revenue Cycle
- Insurance verification
- Medical documentation
- Multitasking and organization
- Positive attitude
- HIPAA compliance and regulation
- Patient scheduling
- Patient confidentiality
- Office administration
- Problem-solving
- Attention to detail
- Team leadership
Websites
Top Collector 6 times within the last year
Acheived Top Collector 6 times within the last year.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Medical Office Specialist
STHS Clinics
10.2021 - Current
Lead Medical Office Specialist, First-Line Supervisors of Office and Administrative Support Workers
South Texas Health System Heart Clinic
10.2018 - 07.2020
Medical Receptionist, Medical Secretaries
DHR Health Surgery Institute
04.2017 - 09.2018
Emergency Room Clerk
Knapp Medical Center
09.2015 - 05.2017
Patient Registrar
OfficeWorks / Children's Hospital of SA
05.2015 - 08.2015
Business Clerk / ER Clerk
Knapp Medical Center
08.2014 - 03.2015
Workforce Development Specialist I
Texas Workforce Commission
05.2012 - 12.2013
Product Specialist / Receptionist / HR Assistant
DirectBuy
11.2008 - 06.2012
Business Office Technology - undefined
Gary Job Corps
High School Diploma - undefined
Weslaco High School
Medical Billing and Coding -
Blair College
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