Hi, I’m
PATRICIA FALCON
Willows,USA
Overview
21
years of professional experience
1
Certification
Work History
Convenience 2 Deliveries Inc.Willows, California
CEO
06.2023 - Current
Job overview
- Deliver for all goods, Courier Services, Cargo
- Inspected goods prior to loading them onto trucks to ensure they were properly packaged and labeled correctly.
- Followed all safety regulations while operating a motor vehicle on public roads.
- Created daily delivery routes to maximize efficiency while minimizing travel time.
- Organized and maintained records for all deliveries, including tracking numbers and delivery confirmation.
- Communicated with dispatch personnel regarding any delays or changes in route due to traffic or weather conditions.
- Signed documents confirming receipt of goods upon delivery at destination points.
- Loaded and unloaded cargo from vehicles using appropriate equipment such as ramps or lift gates.
- Maintained accurate documentation on all shipments delivered and received throughout the day.
- Collected payments from customers upon completion of deliveries as needed.
- Ensured timely delivery of packages to customers in accordance with company standards.
- Drove an assigned truck between designated points according to established schedules for delivery purposes.
- Utilized GPS navigation systems to locate addresses for pickup and delivery locations.
- Provided excellent customer service when interacting with clients during package pickups and deliveries.
- Performed vehicle safety inspections before each shift, ensuring proper functioning of brakes, engine, lights, and other components.
JLB Landscaping Property Maintenance Inc.Willows, CA
Administrative Assistant to the Executive Director
03.2021 - Current
Job overview
- Administration, Bookkeeping, Contributed to smooth business operations by planning and organizing meetings and conferences
- Managed complex calendar scheduling with focus on proper allocation of executive availability
- Documented and distributed meeting notes to identify, analyze and improve workflows
- Orchestrated successful conferences and associated travel for speakers and attendees
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity
- Booked airfare, hotel and ground transportation to coordinate office travel
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Updated spreadsheets and databases to track, analyze and report on performance and sales data
- Used QuickBooks to produce monthly invoices, reports and other deliverables
- Organized envelopes, postage and mail correspondence for staff and leadership
- Updated spreadsheets and created presentations to support executives and boost team productivity
- Screened calls and emails and responded accordingly to support executive correspondence
- Used advanced software to prepare documents, reports and presentations
- Created expense reports, budgets and filing systems for management team
- Processed travel expenses and reimbursements for executive team and senior management group
- Scheduled staff members for landscaping shifts, enabling adequate coverage for projects
- Maintained tools and equipment to foster safe and consistent operation
- Supervised team member performance to meet client deadlines and requirements
- Managed supply inventory and assigned replenishment to team members
- Trained over new employees on equipment, closely monitoring use for safety and adherence to company protocols
- Assessed soil and landscape conditions, selecting appropriate plants, trees and shrubs for projects
- Identified tools, machinery and personnel required for projects and properly managed resources
- Educated clients on proper lawn and plant care, giving details on appropriate watering and fertilization
- Trained personnel on irrigation, pest control and planting techniques to promote landscaping skills
- Coordinated logistics for events hosted by or attended by the CEO.
- Developed effective filing systems to organize documents related to the CEO's activities.
- Assisted in budget planning initiatives developed by the Executive Team.
- Assisted in developing business plans and strategies for various projects assigned by the CEO.
- Maintained records of all communication with clients, vendors and other contacts.
- Conducted research on topics relevant to the CEO's responsibilities.
Beverage House #13
01.2023 - 01.2024
Job overview
- Customer Service, Cashier, Retail Sales, Inventory, Ordering & Receiving, Courier Services
Circle K
01.2022 - 01.2023
Job overview
- Customer Service, Retail Sales, Cash Handling
Stop And ShopProvidence, Rhode Island
Cashier/Desk Receptionist
10.2019 - 12.2020
Job overview
- Payment Received by Cash, Checks, Credit Cards, Money Transfer
- Supervise others and provide on-the-job training
- Take inventory or examine merchandise to identify items to be reordered or replenished
- Marketing, Advertising Stores Promotion's
- Processed returns and exchanges of merchandise in accordance with store policies.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Followed company security procedures for handling large sums of money.
- Resolved customer complaints professionally in accordance with company policy.
- Stocked shelves with merchandise when needed.
Colusa Liquor Colusa, California
Cashier
05.2018 - 08.2019
Job overview
- Ensured compliance with all safety regulations within the store environment.
- Stocked shelves with merchandise when needed.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Followed company security procedures for handling large sums of money.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Wal-Mart PharmacyWillows, California
Cashier
01.2017 - 02.2018
Job overview
- Receive payment by cash, check, credit cards, voucher, automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Scan, file and bag prescriptions
- Answer phone calls
- Assisted customers with selecting and purchasing medications.
- Performed administrative tasks such as filing paperwork, answering phone calls, responding to emails.
- Organized and labeled medication containers for easy identification.
- Assisted with preparing insurance forms for reimbursement purposes.
- Entered patient data into computer system to maintain accurate records.
- Processed payments from customers using cash registers or other electronic systems.
- Provided excellent customer service in a friendly manner to all clients visiting the pharmacy counter.
- Maintained clean and organized pharmacy environment, adhering to safety and sanitation protocols.
- Communicated regularly with clients regarding changes or updates needed in translated materials.
- Interpreted conversations between Spanish-speaking clients and English-speaking staff members.
- Proofread translated documents before submitting them to the client for review.
- Translated documents from English to Spanish and vice versa for various clients.
- Reviewed audio recordings or video files requiring translation services.
Colusa CasinoColusa, California
Cashier
01.2004 - 01.2007
Job overview
- Communicated effectively with team members to ensure smooth operations during peak hours.
- Checked identification for patrons purchasing alcoholic beverages.
- Provided customer service to ensure guest satisfaction.
- Greeted guests in a friendly and professional manner.
- Enforced safety regulations among staff members.
- Maintained cleanliness of dining area, kitchen, and other areas of the restaurant.
- Restocked supplies as needed throughout shift.
- Followed health department guidelines when handling food items.
- Organized tables according to customer preferences.
- Performed opening and closing duties as assigned by management.
- Attended team meetings regularly to discuss operational issues.
- Assisted with the preparation of food and beverage items for customers.
- Handled incoming calls, answered questions, and responded to complaints promptly.
- Provided training support for new hires within the hospitality team.
- Received payment from customers and processed transactions accurately.
- Resolved customer disputes in a timely fashion.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Greeted customers and escorted them to their tables.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Managed reservations, waitlists, and special requests for large parties.
- Assisted with setting up banquet rooms for special events.
- Upsold appetizers, drinks, desserts. when appropriate.
Dog Walker & Sitting
01.2024
Job overview
- Communication: Via Emails, Phone Calls & In Person, Invoice: Via Emails, or In Person, Vet Appointments
Glenn Ride
01.2024
Job overview
- 40 hours Training, 20 hours ride along
Education
Colusa High SchoolColusa, CA
High School Diploma
06.2002
University Overview
Skills
- Bilingual (English-Spanish)
- Point-of-sale system operations
- Product knowledge
- Staff Training
- Customer Relations
- Time management skills
- Money handling
- Payment collection
- Sales expertise ( B2B Sales)
- Written and verbal communications
- Point of sale operation
- Inventory
- Reports and documents
- Product and service sales
- Basic math skills
- Retail merchandising
- Marketing and Advertising
- Revenue Growth
- Operations Management
- Business Planning
- Contract Negotiation
Certification
Delivery, Convenience, 2 Deliveries Inc., 06/2023
Accomplishments
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Supported personal document management, calendar organization and collateral preparation for meetings.
Juan Barrera
Juan Barrera
CEO, JLB Landscaping Property Maintenance Inc.
If you need information on Patricia’s performance at JLB Landscaping please don’t hesitate to contact me at (401) 559-4488
Languages
Languages
- Spanish, Native or Bilingual
- English, Native or Bilingual
Timeline
Dog Walker & Sitting
01.2024
Glenn Ride
01.2024
CEO
Convenience 2 Deliveries Inc.
06.2023 - Current
Beverage House #13
01.2023 - 01.2024
Circle K
01.2022 - 01.2023
Administrative Assistant to the Executive Director
JLB Landscaping Property Maintenance Inc.
03.2021 - Current
Cashier/Desk Receptionist
Stop And Shop
10.2019 - 12.2020
Cashier
Colusa Liquor
05.2018 - 08.2019
Cashier
Wal-Mart Pharmacy
01.2017 - 02.2018
Cashier
Colusa Casino
01.2004 - 01.2007
Colusa High School
High School Diploma