Patricia Fasone
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking professional with over 20 years of assisting clients and scheduling payments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Bank Loan Operations
Central Bank Of KC
11.2003 - 02.2024
- Enhanced portfolio quality by proactively monitoring borrowers'' financial status and adjusting loan terms when necessary.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Maintained strict confidentiality of bank records and client information.
- Developed strong relationships with clients, resulting in higher customer satisfaction rates and repeat business.
- Provided exceptional customer service, addressing client concerns promptly and effectively resolving issues.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Researched and updated industry knowledge on changing legislation and regulations.
- Assessed loan portfolios for compliance with underwriting policies.
- Streamlined the loan process for faster turnaround times, implementing a paperless document management system.
- Developed and maintained relationships with customers, lenders and other third parties.
- Participated in community events to promote bank services, generating leads for new business opportunities.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Developed strong relationships with customers through high levels of customer service.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proved successful working within tight deadlines and a fast-paced environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved problems, improved operations and provided exceptional service.
- Provided professional services and support in a dynamic work environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Cultivated interpersonal skills by building positive relationships with others.
- Applied effective time management techniques to meet tight deadlines.
- Passionate about learning and committed to continual improvement.
Education
High School Diploma -
Raytown High School
Raytown, MO05.1979
Skills
- Microsoft Programs - WORD, EXCEL, etc
- Oral and Written Comprehension
- Loan Servicing
- Proficient in 10-key
- Documentation Review
- Loan File Maintenance
- Customer Service
- Report Preparation
- Staff Management
- Customer service-focused
- Loan Processing Coordination
- Customer Relations
- Analytical and Critical Thinking
- Relationship building and management
- Process Improvement
- Team Player
- Basic Mathematics
- Active Listening and Learning
- Attention to Detail
Timeline
Bank Loan Operations
Central Bank Of KC
11.2003 - 02.2024
High School Diploma -
Raytown High School
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