Summary
Overview
Work History
Education
Skills
Timeline
Generic

PATRICIA FEASTER

Poughkeepsie

Summary

At DOCFINANCIAL, I excelled as a Medical Biller, enhancing revenue collections by meticulously managing insurance claims and leveraging my expertise in medical billing and customer service. My proactive approach in resolving denied claims and implementing quality control measures significantly reduced rejections, showcasing my ability to blend technical skills with effective communication and teamwork.

Medical billing professional with strong focus on accuracy and efficiency in processing healthcare claims. Demonstrates thorough understanding of insurance guidelines and billing procedures. A reliable team player who adapts to changing needs and is committed to achieving optimal results through collaboration and attention to detail.


Competent MEDICAL BILLER with 31 years of experience in handling wide variety of medical coding and billing tasks. Sophisticated and hardworking individual with excellent analytical and multitasking abilities. Coordinates with insurance companies and expedites claims processes. Expertise in accurately inputting procedure and diagnosis codes into billing software to generate invoices.

Overview

40
40
years of professional experience

Work History

MEDICAL BILLER

DOCFINANCIAL
02.1993 - 12.2024
  • Verified insurance of patients to determine eligibility.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
  • Filed and updated patient information and medical records.
  • Ensured timely payments from insurance providers through submission of accurate and complete claims.
  • Collected payments and applied to patient accounts.
  • Posted payments and collections on regular basis.
  • Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
  • Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
  • Liaised between patients, insurance companies, and billing office.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.
  • Delivered timely and accurate charge submissions.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Reviewed outstanding balances owed by patients; initiated collection actions if necessary resulting in improved account recovery efforts.
  • Reduced instances of denied claims, carefully reviewing and rectifying coding errors before submission.
  • Negotiated with insurance providers to resolve payment disputes, ensuring fair compensation for services rendered.
  • Responded to customer concerns and questions on daily basis.
  • Used data entry skills to accurately document and input statements.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Audited and corrected billing and posting documents for accuracy.
  • Monitored outstanding invoices and performed collections duties.
  • Handled account payments and provided information regarding outstanding balances.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Maintained accurate records of customer payments.

Cashier

Petsmart
09.2017 - 08.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Floor Associate

Dick’s Sporting Goods
05.2015 - 08.2017
  • Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
  • Answered questions about store policies and addressed customer concerns.
  • Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
  • Demonstrated strong problem-solving skills by addressing customer inquiries or concerns quickly and effectively.
  • Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.
  • Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Assisted in inventory management, accurately tracking stock levels and aiding in restocking efforts for seamless replenishment of merchandise.

Customer Service Cashier

Marshall's Dept Store
01.1988 - 01.1993
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.

Cashier

Kmart
11.1984 - 01.1988
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

POUGHKEEPSIE HIGH
Poughkeepsie, NY
06-1987

Skills

  • Insurance claims
  • Medical billing
  • Insurance billing
  • Electronic claims
  • HIPAA compliance
  • Insurance verification
  • Patient billing
  • Customer service
  • CPT knowledge
  • Billing and collection procedures
  • Accounts receivable
  • Insurance claims processing
  • Claim submission
  • Data entry
  • Medicare and medicaid process
  • CMS-1500 billing forms
  • Denial management
  • Claims processing
  • Payment posting
  • ICD-10
  • Claims review
  • Medical terminology expert
  • Medical claims submission
  • Multitasking and organization
  • Teamwork and collaboration
  • ICD-10 coding
  • Patient collections
  • Medical terminology
  • ICD-9
  • Medical coding
  • Account follow-up
  • Insurance collections
  • Claim review
  • CPT code modifiers
  • Payment processing
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Reliability and punctuality
  • Customer relations
  • Cash register operation
  • Refunds and exchanges
  • Issue resolution
  • Merchandise restocking
  • Refund handling
  • Guest inquiries
  • Loyalty program promotion
  • Inventory restocking
  • Promotions and discounts
  • Dependability and reliability
  • Honest and dependable

Timeline

Cashier

Petsmart
09.2017 - 08.2024

Floor Associate

Dick’s Sporting Goods
05.2015 - 08.2017

MEDICAL BILLER

DOCFINANCIAL
02.1993 - 12.2024

Customer Service Cashier

Marshall's Dept Store
01.1988 - 01.1993

Cashier

Kmart
11.1984 - 01.1988

POUGHKEEPSIE HIGH

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