Patricia Fenelon
LARGO,FL
Overview
11
11
years of professional experience
Work History
Online Shop Owner
Self
07.2019 - Current
- Enhanced customer satisfaction by providing personalized product recommendations and efficient order processing.
- Increased repeat business through exceptional customer service and timely communication with clients.
- Streamlined inventory management by implementing an effective tracking system, ensuring accurate stock levels at all times.
- Expanded product offerings to cater to a diverse clientele, resulting in increased sales and market reach.
- Collaborated with external partners to create promotional events, driving brand awareness and attracting new customers.
Customer Support Specialist
Tata Consultancy -Merger-Transamerica Corporation
03.2018 - 07.2020
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Conducted regular training sessions for new team members, promoting best practices in customer support operations.
Customer Service Representative
Transamerica Life Insurance Corporation
08.2015 - 04.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
Aerotek Contractor Working With Transamerica
03.2015 - 08.2015
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted Life Insurance Agents with their clients policies to process their applications.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Consultative Sales Representative
Catch A Falling Arch: Foot Solutions
01.2014 - 07.2014
- Contributed to team sales goals by upselling products and services to customers.
- Conducted in-depth assessment of customers with physical discomfort and fit them with custom arch supports and footwear.
- Clerical duties; answering phones,booking appointments,
- recording inventory and stocking shelves.
- Enhanced company reputation by providing exceptional customer service and support.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Customer Service Representative
Smoothies Plus Corp.
05.2013 - 01.2014
- Enhanced customer satisfaction by implementing efficient juice bar operations and maintaining high-quality product offerings.
- Managed inventory control, ensuring optimal stock levels and minimizing waste.
- Prepared nutritional supplements,juices and protein shakes.
- Assessed members needs providing nutritional supplements and providing supplemental suggestions to enhance workout and recovery.
- Maintained inventory record, stocked inventory, logged financial data of daily sales.
- Performed opening and closing tasks .
Education
Real Estate Licensee
Bob Hogue School of Real Estate
St. Petersburg, FL10.2023
Associate of Arts - Courses And Prerequisites Toward RN Program
St. Petersburg College
St. Petersburg, FL04.2016
Skills
- Financial management
- Market research
- Brand development
- Mentoring new hires
- Customer service
Accomplishments
Coached new hire class for Term Insurance .
Mentored new hires for Transamerica Life Insurance Corporation and maintained 99-100 % quality score on performance and efficiency
References
References available upon request.
Timeline
Online Shop Owner
Self
07.2019 - Current
Customer Support Specialist
Tata Consultancy -Merger-Transamerica Corporation
03.2018 - 07.2020
Customer Service Representative
Transamerica Life Insurance Corporation
08.2015 - 04.2018
Customer Service Representative
Aerotek Contractor Working With Transamerica
03.2015 - 08.2015
Consultative Sales Representative
Catch A Falling Arch: Foot Solutions
01.2014 - 07.2014
Customer Service Representative
Smoothies Plus Corp.
05.2013 - 01.2014
Real Estate Licensee
Bob Hogue School of Real Estate
Associate of Arts - Courses And Prerequisites Toward RN Program
St. Petersburg College
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