Patricia Fergus
Bronx,NY
Summary
Highly motivated individual with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Senior Commission Analyst
HEALTHFIRST
New York
06.2018 - Current
- Manage all aspects of the commercial payout process
- Oversee contract coordination and appointment processes for insurance producers marketing Healthfirst products
- Resolve issues related to licensing, missing or disputed payments, and other broker-related concerns
- Conduct compliance and audit analysis for licensing and commission payouts
- Coordinate with business partners, including enrollment, sales, and customer service, to resolve inquiries
- Develop job aids, and review policies and documentation for external producers, ensuring commission plans are accurately programmed and paid.
Executive Assistant
HEALTHFIRST
New York
04.2015 - 06.2018
- Directed day-to-day operations supporting the Growth Center of Excellence and Medicare Product Management departments
- Managed calendars for VPs, coordinated meetings, conference calls, and travel arrangements, and assisted with special projects, training, and new hire onboarding
- Monitored vendor invoices, generated and reviewed expense reports and purchase requisitions, ensuring timely payments
- Acted as liaison to multiple departments, maintaining open communication among staff, providers, and members
- Ensured HIPAA compliance and provided administrative support to Medicare Sales staff, including office supply management and coordination of onboarding processes.
Executive Assistant to Executive Director (SHP/HF)
SENIOR HEALTH PARTNERS, INC.
New York
04.2011 - 04.2015
- Provided high-level support to top executives, prioritizing tasks and resolving issues
- Liaised with the Board of Directors and committees, managing meeting logistics and preparing reports and presentations
- Generated purchase orders, reviewed invoices, and managed corporate credit card expenses, ensuring timely payments
- Managed Policies & Procedures, assisted in policy reviews, and coordinated contract changes with regulatory teams
- Facilitated acquisition processes and ensured smooth integration with acquiring organizations
- Coordinated special events, staff meetings, trainings, and travel arrangements, enhancing organizational operations.
Executive Assistant to President & CEO
SENIOR HEALTH PARTNERS, INC.
New York
11.2004 - 04.2011
- Provided high-level support to top executives, prioritizing tasks and resolving issues
- Liaised with the Board of Directors and committees, managing meeting logistics and preparing reports and presentations
- Generated purchase orders, reviewed invoices, and managed corporate credit card expenses, ensuring timely payments
- Managed Policies & Procedures, assisted in policy reviews, and coordinated contract changes with regulatory teams
- Facilitated acquisition processes and ensured smooth integration with acquiring organizations
- Coordinated special events, staff meetings, trainings, and travel arrangements, enhancing organizational operations.
Education
Master's of Business Administration -
University of the People
12.2025
Bachelor of Science in Business, Management, and Economics -
SUNY Empire State College
03.2019
Associate Degree in Applied Science -
Fox Valley Technical College
07.1997
Skills
- Report Generation
- Variance Analysis
- Due diligence
- Client Relationship Development
- Continuous Improvement
- Team Collaboration
- Analytical Skills
- Time Management
- Salesforce CRM
- Effective Communication
Languages Skills
English, Spanish, Notary Public, State of New York, Proficient in Microsoft Office Suite, Visio, Acrobat Adobe Professional, and Internet research, Experienced with Citrix, e-fax (RightFax), virtual work platforms and VoIP, Enterprise Portal (EP), UltiPro & Workday Payroll Platforms, DocuSign, and ADL Medicaid billing system
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Senior Commission Analyst
HEALTHFIRST
06.2018 - Current
Executive Assistant
HEALTHFIRST
04.2015 - 06.2018
Executive Assistant to Executive Director (SHP/HF)
SENIOR HEALTH PARTNERS, INC.
04.2011 - 04.2015
Executive Assistant to President & CEO
SENIOR HEALTH PARTNERS, INC.
11.2004 - 04.2011
Master's of Business Administration -
University of the People
Bachelor of Science in Business, Management, and Economics -
SUNY Empire State College
Associate Degree in Applied Science -
Fox Valley Technical College
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