Patricia Ferguson
Pikesville,MD
Summary
Diligent Vision Center Manager with over 26 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, customer satisfaction and team leadership. the remaining 18 years with this company includes but is not limited to 8 years department manager of pharmacy over the counter, 4 years front end manager, 4 years apparel manager, and 2 years support manager, and 8 years Vision Center Manager.
Overview
26
26
years of professional experience
Work History
Vision Center Manager
Walmart
Catonsville, MD
04.1998 - Current
- Managed daily operations of the vision center, including staff scheduling, customer service, and inventory control.
- Supervised and trained a team of opticians in providing quality eye care services to patients.
- Coordinated with ophthalmologists to ensure seamless patient experience through treatment completion.
- Analyzed optical data and generated reports for management review.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated with vendors on purchasing equipment and supplies necessary for efficient functioning of the vision center.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Monitored budgeting activities within the vision center to maintain fiscal responsibility.
- Implemented new policies and procedures to improve operational efficiency in the vision center.
- Reviewed completed work to verify consistency, quality and conformance.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Edmondson Westside High School
Baltimore, MD06-1988
Skills
- Good Judgment
- Team Leadership
- Multitasking
- Computer Skills
- Scheduling and Coordinating
- Negotiation and Conflict Resolution
- Adaptability and Flexibility
- Customer Relationship Management
- Documentation And Reporting
- Financial Management
Timeline
Vision Center Manager
Walmart
04.1998 - Current
High School Diploma -
Edmondson Westside High School
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