Patricia Ferrer
Katy,TX
Summary
To secure a position in which utilizes my years of administrative assistant and customer service skills with professional and positive attitude.
Overview
14
14
years of professional experience
Work History
Customer Service Representative/Administrative Assistant
Flooring Services of Texas
Houston, TX
06.2009 - 02.2019
- Generate and handle new wood requests.
- Coordinated email communications about new orders, repair jobs, and inspection schedules.
- Handled telephone inquiries, delivering quality service regarding product availability and order status.
- Utilized strong listening skills and problem-solving to address customer concerns.
- Executed necessary clerical functions accurately.
Human Resource Assistant
Alliantgroup
Houston, TX
02.2005 - 05.2009
- Coordinated both phone and in-person interview sessions for the HR director.
- Coordinated completion of onboarding documents for new employees.
- Guided new staff members and guests on orientation tours of the office facilities.
- Scheduled travel accommodations for both candidates and directors traveling from out of town.
- Assumed responsibility for answering calls in receptionist's absence each day.
Education
H.S. Diploma - undefined
Robert E. Lee
Skills
- Dependable self-starter with excellent customer service skills
- Effective communication and strong organizational skills developed and applied in a fast pace environment
- An employee who can work independently or as a part of a team, with the ability to learn new tasks promptly and manage multiple tasks simultaneously
- Proficient with computer literate such as Microsoft Word, Microsoft Excel, Power point and Internet
- Fluent in English and Spanish
Timeline
Customer Service Representative/Administrative Assistant
Flooring Services of Texas
06.2009 - 02.2019
Human Resource Assistant
Alliantgroup
02.2005 - 05.2009
H.S. Diploma - undefined
Robert E. Lee