Patricia Fields
Empire,MI
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Lead Education Developer
BMC Software, Inc
Houston, TX
10.2020 - 04.2024
- Conducted needs assessments to identify training objectives and develop appropriate solutions.
- Designed online content using authoring tools such as Storyline 360 and Captivate.
- Tracked project progress against established timelines while ensuring quality standards are met.
- Collaborated with stakeholders to define project requirements and design specifications.
Technical Support Representative
Compuware Corporation
Detroit, MI
11.1999 - 10.2020
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
- Identified potential areas for improvement in existing products or services.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Collaborated with other departments such as sales, marketing, and engineering, as required.
Education
Bachelor of Arts - Spanish
Alma College
Alma, MI12-1990
Skills
- Application support
- Software Installation
- Issue Troubleshooting
- Training abilities
Languages
Spanish
Limited
Timeline
Lead Education Developer
BMC Software, Inc
10.2020 - 04.2024
Technical Support Representative
Compuware Corporation
11.1999 - 10.2020
Bachelor of Arts - Spanish
Alma College
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