Administrative Manager II/Regional Manager
Orange County Social Services Agency
04.2008 - 10.2019
- Supervised 3 Managers and Secretary directly with goal to maintain positive, productive administrative operations. This included mentoring and evaluating staff performance, including training and coaching staff, coordinating deadlines, prioritizing work demands and assigning/monitoring work leading to future leadership roles within the organization. Also conducted regular performance reviews to identify areas for improvement and develop action plans for direct reports and indirect reports.
- Managed and implemented assigned social service programs: Cash Assistance, Food Stamps, Medical Child Protective Services, Senior Adult Protective services and Employment Services. This involved interpreting and applying laws, codes, regulations and standards.
- Established and maintained operational standards for 4 locations through the span of 10 year career. Enforced high-quality standards of operation. Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel. Oversaw adherence to quality assurance and standards as set by government entities
- Utilized communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction. this involved exercising political acumen, tact and diplomacy due to government role in serving residents of Orange County. Also cultivated strong relationships with vendors, partners and State and Federal contacts supporting administrative operations. Nurtured a positive work environment by addressing employee and client concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Interpreted, monitored and reported financial information and statistics on relevant administrative expenses. This included compiling and analyzing data, formulating and projecting potential issues and articulating recommendations for enhancements utilizing applicable software.
- Maximized organizational effectiveness by conducting regular audits of company policies and procedures in addition to responding to State and Federal audits and implementing necessary improvements as needed. this involved coordinating, conducting responses to annual compliance audits, ensuring all administrative processes met regulatory requirements and standards.
- Recommended, developed, revised, updated and implemented policies and procedures to evolving needs of employees and clients. This involved fostering strong relationships with external vendors/partners in order to negotiate favorable contract terms that benefited both parties. this promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Interviewed, recruited and transitioned new staff for high-performing administration teams that contributed significantly to growth and success of office.
- Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results.
- Spearheaded complex projects from inception through completion while adhering to strict deadlines without compromising quality or integrity.
- Coordinated with IT department to upgrade software, resulting in improved data security and system performance by organizing and updating databases, records and other information resources.
- Championed safety and Civil Rights programs within the office resulting in reduced workplace accidents, lower workers'' compensation claims costs and minimized discrimination claims.
- Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
