PATRICIA FINNEY
Wenatchee,WA
Summary
Experienced professional with a proven track record in process improvement and compliance enforcement. Skilled in inspection documentation and non-destructive testing, complemented by 25 years of customer service and leadership. Also, skilled at driving results through meticulous coordination and effective issue escalation, ensuring quality standards are surpassed. Very hard working and strong attention to detail
Overview
6
6
years of professional experience
1
1
Certification
Work History
Quality Control Inspector
Stemilt Growers LLC
06.2024 - 07.2024
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Communicated with production team members about quality issues.
- Inspected incoming and outgoing materials for accuracy and quality.
- Identified and documented quality discrepancies for management to develop resolutions.
Teacher
Primorse School of Alliance
09.2023 - 02.2024
- Communicated frequently with parents, and students to provide feedback and discuss instructional strategies.
- Worked with my managers to help design and implicate comprehensive and individualized plans to optimize student education.
- Designed detailed learning plans for struggling students based on their behaviors while learning, playing, and interacting with other students
- Evaluated students' understanding of course material through writing and interactions
- Fostered student curiosity and interest through creative hands-on activities.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Supervised 15 children through entire school day.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Applied play-based strategies to provide diverse approaches to learning.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Monitored students' academic, social, and emotional progress.
- Established guidelines for teacher performance, lesson planning and compliance with established procedures.
- Identified signs of emotional and developmental problems in children and reported to head staff and then they would report to parents if need be.
Guest Service Representative/Sales Floor Lead
Cracker Barrel Old Country Store
08.2023 - 02.2024
- Maintained floor displays and cleanliness of all areas. Helped seat guest arriving for dining in. Helped maintain restaurant count of guest for the kitchen. Answered the phone. Floor lead at closing to maintain all work was done and completed by other coworkers before they left for end of their shift.
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Created welcoming and comfortable environment for guests.
- Managed check-in and check-out procedures for guests.
Customer Service Representative
The CMI Group
08.2022 - 05.2023
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Accepted and accurately processed payments for paying customers.
- Set up customer payment plans to avoid disconnection or restore services.
- Updated credit card or account information for customers.
- Documented account transactions or issues.
- Multi-task while listening, documenting issues and offering solutions.
- Identified and escalates priority issues per client specifications.
- Contracted to a large Electric company in another state worked remotely.
- Reported power lines down and other issues that might have happened by workers, weather, accidents and construction.
Assistant Manager/Manager
All Storage/Public Storage
10.2018 - 08.2022
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Walked property twice daily looking signs of damage, proper locked storages, unlocks, possible break ins, move outs that werent reported.
- Handled cleaning if need be and the paperwork after auctions were conducted.
- Called for past due customers collections and also to let some know of an upcoming bill that weren't set up on auto pay. Also let the customers know if a payment didn't go thru or process.
- Helped manage other properties when other managers were out.
- Made daily and weekly bank deposits.
- Also did inventory of the units on site and the products we sold to reorder as needed.
Education
Substitute Training
Lee College
Baytown, TXComputer/Secretarial Training
TEEX
Houston, TXHigh School Diploma -
Sam Rayburn High School
Pasadena, TX06.1994
Skills
- Issue Escalation
- Inspection documentation
- OSHA Compliance,CPR Certified
- Recordkeeping
- Process Improvement
- Compliance Enforcement
- Non-Destructive Testing
- Non-conformance reporting
- Merchandising, pricing, and planograms
- Typing, 10 Key, Data Entry, Word, Excel, Filing and faxing
- Cash Handling, Customer Service 25 years, Banking, Hotel Experience, Accounting, Leadership, Driving and Marketing
- Sampling procedures
Certification
- Substitute
- Computer and Secraterial Training - [Timeframe]
Timeline
Quality Control Inspector
Stemilt Growers LLC
06.2024 - 07.2024
Teacher
Primorse School of Alliance
09.2023 - 02.2024
Guest Service Representative/Sales Floor Lead
Cracker Barrel Old Country Store
08.2023 - 02.2024
Customer Service Representative
The CMI Group
08.2022 - 05.2023
Assistant Manager/Manager
All Storage/Public Storage
10.2018 - 08.2022
Substitute Training
Lee College
Computer/Secretarial Training
TEEX
High School Diploma -
Sam Rayburn High School
- Substitute
- Computer and Secraterial Training - [Timeframe]
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