Patricia Fleming
Somerset,NJ
Summary
Seasoned Senior Contract Analyst with over two decades of experience managing the complete contract lifecycle within the pharmaceutical industry. Proven expertise in administering bids, contracts, chargebacks, rebates, and membership across diverse sectors including GPOs, wholesalers, federal agencies, and retail chains. Adept at financial analysis, discrepancy resolution, and implementing process improvements to minimize financial deductions and optimize profitability. Skilled in customer relationship management, cross-functional collaboration, and training new team members to ensure compliance and operational efficiency.
Overview
26
26
years of professional experience
Work History
Senior Contract Analyst
Patriot Pharmaceuticals LLC
01.2006 - Current
- Support Associate Director with daily contract administration across retail chains, wholesalers, and GPO accounts.
- Managed end-to-end rebate process, including adjudication, customer interface, deduction management, and payment reconciliation.
- Minimized financial deductions by resolving chargeback discrepancies, communicating chargeback line rejections to wholesalers, and enhanced tracking and reporting visibility of open lines.
- Collaborate with GDMS team to resolve open account issues to ensure accurate HCS chargeback processing.
- Ensured efficient supply chain operations by managing new product launch inventory, authorizing product releases under limited stock conditions (BMH), and resolving customer order issues.
- Support customer relations by providing prompt service via Patriot Customer Service line.
- Facilitated a smooth transition of select rebate payments to HCS through effective analyst training.
- Div of Johnson & Johnson
Bids & Contract Manager
Stada Pharmaceuticals, Inc.
05.2004 - 09.2006
- Individual contributor managing the complete portfolio of bids, contracts, and rebate programs for US subsidiary of Stada AG.
- Sectors: GPO’s, Wholesalers, Distributors, Source Prgs, Retail, Independent, Federal, State and Local.
- Collaborate with cross-functional team to align contract strategies, pricing, incentive programs, and account performance to exceed profitability targets.
- Conduct financial analysis for all bid proposals, contract renewals, and price evaluation inquiries.
- Audit contract sales and purchasing data to ensure accurate processing of rebates, administrative fees, shelf-stock adjustments, and promotional payments.
- Identified and implemented system enhancements for improved contracting specifications.
- Reduced financial risk by identifying and eliminating Federal contract penalties related to best price practices.
Bids & Contracts Manager
Mayne Pharma Inc.
03.2003 - 05.2004
- Individual contributor managing all bids, contracts, chargebacks, rebates (including Medicaid) across diverse sectors.
- Sectors: GPO’s, wholesalers, distributors, source programs, retail, independent, federal, state & local.
- Oversee outsourced teams for contract maintenance, membership, customer service and chargeback processing functions.
- Negotiated contract terms and price adjustments in collaboration with financial management and VP of Sales & Marketing.
- Provide key support to VP of Sales & Marketing, National Account Managers, and field sales force.
- Resolved wholesaler deductions by assisting the accounts receivable department with discrepancy issues.
- Established new operational guidelines and procedures for outsourced resources.
Government Contract Analyst
Pharmacia Corporation
01.2001 - 01.2003
- Ensure the accurate load and maintenance of contracts and membership for government sectors (PHS, DOD, VA, Federal agencies, State & Local municipalities, and other courtesy programs).
- Served as primary support contact for all internal & external customers regarding specialized programs, eligibility criteria, contracting, and sales data.
- Implemented a new Federal contract structure that successfully reduced chargeback deductions.
- Implemented process improvement to specifically target and reduce PHS chargeback discrepancies.
- Trained new hires in contract load and maintenance procedures for the generic division.
Chargeback Analyst
Pharmacia Corporation
01.2000 - 01.2001
- Performed the daily reconciliation of prime vendor chargebacks in PBS (IMHC).
- Resolved discrepancies that assisted wholesalers with error-free transmissions.
- Implemented a chargeback log for tracking KPMs and contract eligibility inquiries.
- Reduced admin fee/rebate discrepancies by standardizing chargeback processing guidelines.
- Cross-trained with government contract analysts to proactively identify and resolve chargeback issues.
Education
Certificate - Computer Programming
Cittone Institute
Edison, NJSkills
- Contract Administration
- Multi-Tasking
- Staff support
- Rebates
- Problem Solving
- Customer Service
- Chargebacks
- Teamwork
- Attention to detail
- Product Launches
- Sales/Performance Analysis
- Customer Support
Additional Experience
- Johnson & Johnson (1990-2000): Contract Coordinator (Lifescan), Membership Coordinator, Focused Customer Service Representative, Customer Service Representative, Operations Assistant, and Research Information Services Clerk
- Systems: CORE (Model N), Excel, Word, SAP, MDM, Totality, E-Market Place, Ariba
- (prior knowledge: CARS/IS, Cognos, Interact, HIN, DCIS, GQL, DPS, EMAS, PBS (IMHC), CCPS, Coact)
Timeline
Senior Contract Analyst
Patriot Pharmaceuticals LLC
01.2006 - Current
Bids & Contract Manager
Stada Pharmaceuticals, Inc.
05.2004 - 09.2006
Bids & Contracts Manager
Mayne Pharma Inc.
03.2003 - 05.2004
Government Contract Analyst
Pharmacia Corporation
01.2001 - 01.2003
Chargeback Analyst
Pharmacia Corporation
01.2000 - 01.2001
Certificate - Computer Programming
Cittone Institute