Patricia Flowers
Merrillville,IN
Summary
Experienced Executive Assistant and Customer Service Supervisor that provides comprehensive administrative support to Executive Team. Adapt at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem solving, and communication skills. Excellent skills in oral and written communication, active listening and analytical problem solving.
Overview
28
28
years of professional experience
Work History
Consumer Inquiry Supervisor
Luster Products, Inc.
- Oversee employees who respond to consumer inquiries regarding information about products and services
- Results-driven and customer-focused Inbound Customer Service Supervisor with a proven track record of delivering exceptional customer service and exceeding customer expectations
- Skilled in handling high volume inbound calls, resolving customer complaints and inquiries in a timely manner
- Excellent communication and problem-solving abilities, with a demonstrated ability to de-escalate challenging situations and ensure customer satisfaction
- Proficient utilizing CRM systems and other customer service software to efficiently manage employees customer interactions and maintain detailed records
- Committed to maintaining a professional demeanor, while meeting or exceeding performance targets and contributing to team success.
Executive Assistant
Luster Products, Inc.
01.1996 - Current
- Provide administrative and business support to CEO, Research & Development and Quality Control Departments
- Maintain CEO's calendar by planning and scheduling meeting
- Coordinate travel arrangements
- Mange, update and appropriately communicate departmental documents
- Handle departmental projects as assigned
- Complete and update regulatory submissions forms and file along with necessary documentation
- Help in other miscellaneous responsibilities and areas when needed
- Manage confidential information/situations with high degree of sensitivity and discretion
- Consistently meeting deadlines with minimal supervision
Customer Service Representative
Teleperformance USA
11.2018 - 10.2022
- Remote position for Allstate Insurance Company
- Handled customer inquiries and suggestions courteously and professionally
- Answered constant flow of customer calls with minimal wait times
- Demonstrated accuracy in processing client policy modifications based on data given
- Transferred prospect to licensed insurance agent for insurance needs in a timely manner.
Education
Bachelors of Science Business Administration -
Indiana Wesleyan University
Skills
- Business Correspondence
- Proper Phone Etiquette
- Excel Spreadsheets
- Customer Communication
- Employee Training
- System Documentation
- Report Analysis
- Data Gathering
- Customer Support
- Microsoft Office Database
- Call Center Operations
- Inbound Phone Management
- NetSuite
- Oracle
- Nextgen
- Teams
Timeline
Customer Service Representative
Teleperformance USA
11.2018 - 10.2022
Executive Assistant
Luster Products, Inc.
01.1996 - Current
Consumer Inquiry Supervisor
Luster Products, Inc.
Bachelors of Science Business Administration -
Indiana Wesleyan University
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