Overview
Work History
Education
Timeline
Generic

Patricia Flowers

Converse,TX

Overview

21
21
years of professional experience

Work History

Picker/Packer Associate

Amazon Sat3
10.2023 - Current
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Picker/Packer Associate

Amazon Sat1
08.2017 - 10.2023
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Server/Waitress Trainer

La Hacienda De Los Barrios
05.2010 - 08.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Restaurant Floor Manager

Saltgrass Steakhouse
04.2009 - 05.2010
  • Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
  • Assisted in revenue growth by contributing innovative ideas for menu development, promotions, and special events.
  • Evaluated employee performance regularly through observations and one-on-one meetings for continuous improvement opportunities.
  • Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
  • Streamlined daily operations for smooth service flow through effective staff scheduling, task delegation, and communication.
  • Improved employee retention rates by providing ongoing support, coaching, and constructive feedback to foster professional growth.
  • Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.
  • Collaborated with the kitchen staff to ensure timely delivery of high-quality meals during peak periods.
  • Managed inventory levels to minimize waste while maintaining adequate stock for daily operations.
  • Developed detailed floor plans for optimal table placement, resulting in improved guest experience and increased seating capacity.
  • Monitored labor costs closely to maximize profitability without compromising the guest experience or employee morale.
  • Ensured proper cash handling procedures were followed at all times, reducing discrepancies in daily sales reports.

Server/Bartender Trainer

Saltgrass Steakhouse
06.2003 - 04.2009
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Education

GED -

Brewer High School
Fort Worth, TX

Timeline

Picker/Packer Associate

Amazon Sat3
10.2023 - Current

Picker/Packer Associate

Amazon Sat1
08.2017 - 10.2023

Server/Waitress Trainer

La Hacienda De Los Barrios
05.2010 - 08.2017

Restaurant Floor Manager

Saltgrass Steakhouse
04.2009 - 05.2010

Server/Bartender Trainer

Saltgrass Steakhouse
06.2003 - 04.2009

GED -

Brewer High School

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