Patricia Ford
Los Angeles,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
SENIOR ADMINISTRATIVE ASSOCIATE
UPS
11.2021 - 02.2024
- Maintained databases to track and record customer data for our accounts.
- Tracked and traced the estimated arrive dates of container shipments at delivery ports all over the world.
- Verified if shipments have cleared customs.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Improved communication within the team by drafting concise reports, memos, and correspondence.
- Organized and maintained electronic filing systems for easy retrieval of important documents and records.
- Collaborated with various departments to complete projects efficiently and effectively.
- Prepared flawless emails and other documents upon direction of immediate supervisor.
- Assisted coworkers and staff members with special tasks on daily basis.
- Member of the CHSP Team (Comprehensive Health and Safety Process) & the EEC Team (Employee Engagement Team) 1/22 -4/23
OCEAN CUSTOMER SUPPORT REPRESENATIVE II FOR UPS
INSYNC STAFFING
06.2021 - 10.2021
- Processed container vessel shipments by entering data entry of all necessary information that was needed
- Verified the estimated arrive dates of ocean vessels at delivery ports all over the world
- Responsible for processing various weekly reports and excel spreadsheets for my department
- Processing shipment orders by sending House Bills of Ladings and Arrival Notices to the freight cashier department.
PROFESSIONAL TRAVEL PLANNER
CORPORATE TRAVEL MANAGEMENT
12.2003 - 02.2020
- Responsible for assisting clients with the booking of all aspects of travel including air, hotel, rail, cruises, vacation packages, travel insurance, tours, and experiences through over the phone, website requests, and in person transactions
- Created, monitored, and maintained client communication and created a client file from the first initial contact to post trip follow-up to ensure client satisfaction
- Advised client of necessary travel documents needed such as passports, visa, and immunizations needed depending on the destination of their travels.
Education
No Degree - Travel And Tourism
West Los Angeles College
Culver City, CANo Degree - General Studies
Santa Monica College
Santa Monica, CAHigh School Diploma -
Granada Hills Charter High School
Granada Hills, CASkills
- Customer Service
- Strong Organizational Abilities
- Team Leadership Qualities
- Effective problem solving
- High-Level Multitasking
- Excellent interpersonal skills
- Event Planning Expertise
- Detail-oriented approach
- Travel Planning
- File Organization
- Verbal Communication
Timeline
SENIOR ADMINISTRATIVE ASSOCIATE
UPS
11.2021 - 02.2024
OCEAN CUSTOMER SUPPORT REPRESENATIVE II FOR UPS
INSYNC STAFFING
06.2021 - 10.2021
PROFESSIONAL TRAVEL PLANNER
CORPORATE TRAVEL MANAGEMENT
12.2003 - 02.2020
No Degree - Travel And Tourism
West Los Angeles College
No Degree - General Studies
Santa Monica College
High School Diploma -
Granada Hills Charter High School
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