Patricia N Forestal

- Preparing patient charts daily prior to appointments.
- Verifying patients' insurance eligibility of benefits.
- Requesting referrals, both through fax and online on insurance provider portals (e.g. Availity, NaviNet, etc.).

- Answering and making both incoming/outgoing calls in a timely fashion.
- Inputting then scanning patient demographics and personal information into the EMR system.

- Maintaining organization and tidiness of medical files at all times.
- Following up with patients and medical offices, pertaining to referrals and/or prior authorizations.

- Scheduling and confirming patient appointments.

- Engage directly with veterinary clinics to coordinate prescription approvals, resolve customer issues, and clarify order inquiries.
- Research and problem-solve to determine appropriate solutions for the customer and clinic partners, and follow-up as needed to resolve issues.

- Operate with understanding, active listening, patience, empathy and kindness to customers and partners alike.
- Maintain a high level of quality through data entry and order processing of veterinary pharmacy orders into Chewy healthcare software.
- Responding to large volumes of calls, emails and chat, often times multitasking in between interactions.

- Utilizing the point of sale (POS) system to transact all products with the correct SKUs for produce and other unique items.

- Applying coupons to transactions when applicable, and familiarizing myself with weekly sales.
- Engaging with customers to guarantee satisfaction and an overall positive shopping experience.
- Neatly and appropriately organizing retail floors in accordance to the retail floor plan model.
- Bagging groceries and properly grouping items together that will not result in damage.
- Processing returns that meet the Publix Promise pledge, which guarantees the satisfaction of all customers.