Patricia Forman
Keene,NH
Summary
Results-driven operations and team leader with 20+ years of experience managing staff, programs, and cross-functional workflows across healthcare, education, and service environments. Proven ability to oversee daily operations, lead and develop teams, and implement systems that improve efficiency, compliance, and service delivery. Skilled in workforce management, process improvement, stakeholder coordination, and regulatory oversight. Known for streamlining operations, and leading with clarity, accountability, and strong communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Residential Services Manager
Monadnock Family Services
Keene, NH
01.2022 - 01.2025
- Directed daily operations for two residential programs, managing a team of 10 staff and ensuring consistent execution of organizational policies, procedures, and performance standards
- Led full-cycle staff management including hiring, onboarding, scheduling, training, coaching, and performance evaluations
- Oversaw regulatory compliance and audit readiness, successfully preparing programs for state and local inspections and implementing corrective action plans
- Managed program workflows including intake, discharge, and service coordination to ensure efficient operations and appropriate resource allocation
- Partnered with internal teams and external stakeholders to align services, streamline communication, and improve operational continuity
- Implemented quality assurance processes including documentation audits, performance tracking, and data-informed improvements
- Facilitated team meetings and trainings to strengthen communication, accountability, and staff performance
- Monitored program performance and identified opportunities to improve efficiency, consistency, and service outcomes
Bilingual Planner
Markem-Imaje
Keene, NH
01.2020 - 01.2021
- Coordinated nationwide scheduling of service technicians and equipment to optimize resource allocation and meet customer demand
- Managed cross-functional communication between customers, sales, service teams, and leadership to ensure efficient operations
- Maintained and analyzed scheduling and planning data within SAP to support operational decision-making
- Prepared service quotations and managed order processing, invoicing, and credit validation
- Oversaw purchase orders, inventory coordination, and shipment logistics to ensure timely service delivery
- Resolved operational issues proactively to minimize delays and maintain customer satisfaction
Elementary Coordinator and Grade 2 Teacher
Blue Valley School/Berkeley Academy for Multicultural Studies
Costa Rica
01.2017 - 01.2020
- Managed daily operations of an elementary program, coordinating staff schedules, instructional planning, and school-wide activities
- Supervised and supported teaching staff, facilitating meetings, providing guidance, and ensuring alignment with program goals
- Led planning and execution of school-wide events and assemblies for 100+ students and staff
- Developed and implemented curriculum and instructional systems to support student performance and program consistency
- Strengthened communication between staff, leadership, and families to support program effectiveness
Education
Bachelor of Science - Organizational Leadership
Southern New Hampshire University
Manchester, NH06-2027
BA - Spanish with K-12 Teacher Certification
Keene State College
Keene, NH12-2005
Skills
- Operations Management
- Team Leadership & Staff Development
- Workforce Planning & Supervision
- Training, Coaching & Performance Management
- Process Improvement & Program Implementation
- Regulatory Compliance & Quality Assurance
- Data Tracking, Reporting & Documentation
- Risk Management & Crisis Response
- Cross-Functional Communication
- Stakeholder Engagement
- Bilingual Communication (Spanish)
- Customer & Client Relations
Accomplishments
- State of New Hampshire Award – Product Design, Sales & Service Excellence
- Vice President & Head Coach, Greater Keene Women’s Softball Association
- Mentor, Big Brothers Big Sisters of America
- Volunteer, Keene Community Kitchen
- Group Leader (4x), MRMS American Heritage Tour
- Middle School Softball Coach
- Founder & Leader, Winter Sports Club
- Co-Leader, Student Council
- Sports Photographer
Certification
- NH Certified Medication Administration
- Health, Safety & Compliance Certifications (EduCare): Safeguarding, Fire Safety, First Aid, Health & Safety, Moving & Handling
- Workplace & Staff Wellbeing Training: Mental Health, Supporting Staff Wellbeing, Bullying & Harassment Prevention
Languages
Spanish
Timeline
Residential Services Manager
Monadnock Family Services
01.2022 - 01.2025
Bilingual Planner
Markem-Imaje
01.2020 - 01.2021
Elementary Coordinator and Grade 2 Teacher
Blue Valley School/Berkeley Academy for Multicultural Studies
01.2017 - 01.2020
Bachelor of Science - Organizational Leadership
Southern New Hampshire University
BA - Spanish with K-12 Teacher Certification
Keene State College
OTHER EMPLOYMENT
- Spanish Teacher, Inter-Lakes Elementary/Middle Tier, 2012-2017
- Spanish Teacher, Monadnock Regional Middle School, 2007-2011
- Residential Educator, Monadnock Family Services, 1999-2006