Patricia Foster-Grisham

• Increased client base by identifying potential customers and initiating strategic outreach.
• Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
• Expanded business through effective network development, identifying new, and prospective clients.
• Conducted market research to identify new business opportunities and target areas for expansion.
• Developed business pipeline using cold and warm techniques.
• Implemented CRM systems to streamline sales processes, enhancing team efficiency and productivity.

• Promoted within two months due to strong performance in appointment setting and cold calling, specializing in Federal Benefits reviews for Postal Employees.
• Led the training and onboarding of all new hires, streamlining processes and ensuring team members were fully prepared for success.
• Motivated and managed the team to consistently achieve and exceed goals.
• Managed schedules, coordinated appointments, and maintained accurate calendars for agents, ensuring optimal efficiency.
• Improved overall call center performance by identifying skill gaps and providing targeted training solutions.
• Evaluated the impact of various training methods on employee performance, refining techniques accordingly for optimal results.
• Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

• Managed a team of call center employees at SENIORCAREUSA, LLC, overseeing call transfers, computer input, and daily operations.
• Implemented efficient call handling procedures to improve customer satisfaction and streamline processes.
• Achieved a 15% increase in call resolution rates through effective team management and training initiatives

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Processed and fulfilled patient orders for C-PAP devices, oxygen, and other medical supplies, ensuring timely delivery and patient satisfaction.
• Billed insurance providers for equipment, navigating various healthcare plans and ensuring accurate claims submission.
• Managed patient accounts, addressing inquiries, and resolving issues with a focus on exceptional customer service.
• Coordinated and scheduled deliveries for supplies and prescriptions, ensuring seamless logistics and compliance with medical protocols.

• Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
• Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
• Prepared patients to meet with physical therapists.
• Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.
• Assisted in the rehabilitation of patients, utilizing various therapeutic modalities such as ultrasound and electrical stimulation.
• Performed therapeutic massage, hot-cold packs placement and stretches under direction of physical therapist.
• Assisted with reception duties like scheduling patients and completing follow up calls.
• Monitored patient safety during treatments by diligently observing their movements and adjusting equipment settings accordingly.
• Collaborated with physical therapists to develop individualized care plans tailored to each patient''s specific needs and goals.
• Maintained accurate documentation of patient progress, enabling timely adjustments to treatment plans for optimal results.
• Followed all HIPAA rules and regulations regarding patient confidentiality.

• Managed the Men’s Department, overseeing inventory, merchandising, and staffing to ensure optimal department performance.
• Served as a keyholder with responsibilities including opening and closing the store, managing daily deposits, and ensuring store security.
• Delivered excellent customer service, operating cash registers, and assisting with transactions and returns.
• Handled stocking, inventory management, and executed pricing changes for promotional sale ads to align with storewide marketing initiatives.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.