Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Patricia Fox

Stafford,VA

Summary

Seasoned supervisor with extensive worker scheduling and task management expertise. Strong history of developing and executing resource planning, coordination and utilization strategies to meet performance goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

On Road Supervisor

UPS
11.2018 - 02.2024
  • Supervising the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health and safety requirements.
  • Established positive rapport with team members through open communication channels, fostering an environment of teamwork and collaboration among staff members.
  • Collaborated with other supervisors to ensure consistent communication and adherence to company policies and procedures.
  • Evaluated employee performance regularly, providing constructive feedback for improvement as well as recognizing outstanding contributions.
  • Cultivated a strong sense of accountability among team members by setting clear expectations for job performance.
  • Promoted a culture of safety by enforcing compliance with all relevant regulations and industry best practices.
  • Supported overall department goals by maintaining accurate records of personnel, equipment, and work completed.
  • Developed strong relationships with local authorities, facilitating cooperation on shared projects and addressing community concerns promptly.
  • Improved road safety by conducting regular inspections and identifying areas requiring maintenance or repair.
  • Participated in professional development opportunities, building new skills and staying current with industry advancements.
  • Elevated customer satisfaction levels by addressing complaints in a timely manner and implementing solutions to prevent future issues from arising.
  • Supported the department''s recruitment efforts by helping to identify, interview, and onboard new employees.
  • Reduced accidents and incidents by implementing effective traffic management strategies during construction projects.
  • Enhanced driver performance through comprehensive training programs and ongoing evaluation of skills.
  • Managed budgets effectively, ensuring that project costs were controlled while still meeting quality standards.
  • Contributed to strategic planning sessions aimed at improving overall operational efficiency within the department.
  • Motivated workers to exceptional performance through implementation of new strategies.
  • Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.

Direct Support Professional 2nd Shift

Volunteers of America Chesapeake
01.2018 - 03.2020
    • Administered medication as directed by physician.
    • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
    • Maintained clean, safe, and well-organized patient environment.
    • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
    • Assisted clients with daily living needs to maintain self-esteem and general wellness.
    • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
    • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
    • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.

Asset Protection Detective-LP

Macy's Springfield
01.2010 - 01.2018
  • Apprehended customers for stealing, prevented financial loss, investigated theft, collaborated with law enforcement agencies, conducted surveillance operations, conducted store audits and safety checks, prepared reports, conducted interviews, appeared in court, trained new VSO.
  • Improved overall store security with the installation and monitoring of advanced CCTV systems.
  • Supported fellow Asset Protection Detectives through collaboration on complex cases and sharing of industry knowledge and insights.
  • Implemented regular store-wide inventory audits, identifying discrepancies and addressing potential shrinkage concerns promptly.
  • Maintained a visible presence on the sales floor, acting as a deterrent for would-be thieves while providing assistance to customers when necessary.
  • Responded quickly to emergency situations within the premises, ensuring the safety of employees and customers alike during critical incidents.
  • Reduced instances of theft in the workplace by implementing effective surveillance techniques.

Vital Statistics Registrar & Medical Records Clerk

Inova Health Systems
03.2015 - 07.2015
    • Completed and reported birth certificate information, assisted with establishing paternity, provided parents with information packet, reported deaths, prepared fetal death certificates, answered phone inquiries, pulled medical charts, analyzed and responded to medical information requests.
    • Organized, reviewed, and filed paperwork for secure recordkeeping.
    • Greeted every guest with personable approach and provided knowledgeable service.
    • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
    • Updated computer system with latest information to keep records current and accurate.
    • Assisted with accreditation efforts through meticulous record-keeping and timely submission of required documentation.

Specimen Technician I

Medix Staffing/Quest
10.2011 - 12.2012
  • Received specimens, entered data into computer system, prepared samples for laboratory analysis, transported specimens.
  • Contributed to achievement of team objectives by actively participating in staff meetings and offering constructive feedback for continuous improvement initiatives.
  • Enhanced laboratory productivity with timely accessioning of incoming specimens.
  • Safeguarded patient privacy through diligent adherence to HIPAA regulations during all stages of the accessioning process.
  • Facilitated smooth operations by coordinating with laboratory staff and ensuring proper communication regarding specimen status.
  • Contributed to quality control initiatives by identifying and reporting any discrepancies or errors in specimen handling.
  • Maintained a clean and organized work environment, adhering to safety protocols and standards.
  • Played a crucial role in meeting laboratory accreditation requirements, meticulously adhering to established protocols and providing accurate documentation as needed.

Education

Bachelor of Arts - Healthcare Administration/Business Management

DeVry University
Online
07.2022

Skills

  • Delivery Driver Experience
  • CCTV
  • Security
  • Insurance Verification
  • Strong Communication Skills
  • Safety Compliance Knowledge
  • Traffic Management Expertise
  • ADA compliance knowledge
  • Staff Training and Development
  • Quality control monitoring
  • Time management mastery
  • Emergency Response Planning
  • Conflict resolution techniques
  • Resource Allocation Strategies
  • Budget management proficiency

Certification

  • CPR, 04/2023
  • Medication Administration, 06/2020
  • DOT Medical Card
  • Driver's license

Timeline

On Road Supervisor

UPS
11.2018 - 02.2024

Direct Support Professional 2nd Shift

Volunteers of America Chesapeake
01.2018 - 03.2020

Vital Statistics Registrar & Medical Records Clerk

Inova Health Systems
03.2015 - 07.2015

Specimen Technician I

Medix Staffing/Quest
10.2011 - 12.2012

Asset Protection Detective-LP

Macy's Springfield
01.2010 - 01.2018

Bachelor of Arts - Healthcare Administration/Business Management

DeVry University

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Patricia Fox