Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Awards
Interests
References
Timeline
Generic

PATRICIA FRANCO

LOUISVILLE,KY

Summary

Digital Account Representative with extensive experience in managing accounts and building strong client relationships at MoDuet. Specializes in optimizing website performance and resolving client challenges to drive customer satisfaction. Highly adaptable, with a proven track record of crafting tailored solutions and nurturing long-term partnerships across diverse client landscapes.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Digital Account Representative

MoDuet
04.2018 - Current
  • Actively contributed to weekly team meetings, providing updates on project progress and fostering collaboration.
  • Maintained accurate and detailed records of all client communications to ensure seamless follow-ups and consistent service.
  • Provided clients with expert guidance on best practices for managing their accounts, tailored to their specific needs.
  • Engaged with customers to understand their requirements, recommending optimal products and services to meet their goals.
  • Streamlined the onboarding process for new clients, ensuring a smooth transition and clear understanding of available products and services.
  • Built strong relationships with customers through a consultative approach, earning their trust and confidence.
  • Efficiently handled customer inquiries and requests via phone and email, providing timely and professional support.
  • Created tailored account plans to address unique client needs, driving satisfaction and results.
  • Proactively identified customer requirements through thoughtful questioning and recommended effective solutions.
  • Quickly addressed and resolved client concerns, delivering timely and effective resolutions to enhance satisfaction.
  • Conducted in-depth meetings with clients to understand their business objectives and develop customized service packages.
  • Successfully managed multiple projects simultaneously, consistently meeting deadlines and maintaining high-quality standards.

Website Designer

MoDuet
04.2018 - Current
  • Provided technical support to clients, resolving website performance, maintenance, and usability issues.
  • Designed, developed, and maintained responsive websites optimized for both mobile and desktop platforms.
  • Created and customized WordPress themes to align with specific client requirements and brand guidelines.
  • Directed the planning, writing, and production of on-page content to meet user needs and project objectives.
  • Designed visual and graphic assets for web and digital platforms, enhancing brand consistency and user engagement.
  • Managed multiple projects by prioritizing tasks, setting clear timelines, and ensuring all deadlines were met.
  • Conducted usability testing to identify navigation and layout issues, implementing UX/UI improvements based on findings.
  • Optimized websites for performance, scalability, SEO, and accessibility, including implementation of WCAG-compliant features.
  • Installed and configured security measures such as SSL certificates to safeguard sensitive user information.
  • Regularly reviewed and updated site content and code for accuracy, performance, and functional improvements.
  • Handled web hosting, domain management, and scheduled backups to ensure uptime and data integrity.
  • Performed cross-browser and cross-device testing to guarantee consistent functionality and responsiveness.
  • Integrated third-party APIs, including social media tools, to expand site features and functionality.
  • Redesigned websites to enhance user experience, improve navigation, and modernize interfaces.
  • Collaborated with UX/UI designers to translate design prototypes into fully functional web applications.
  • Analyzed website analytics and user feedback to inform iterative design and development decisions.
  • Delivered training and documentation to empower clients and internal teams to manage CMS content independently.
  • Coordinated with project managers and cross-functional teams to define scope, milestones, and deliverables.
  • Communicated effectively with clients and internal stakeholders to address needs and ensure satisfaction.

Office Assistant

MoDuet
04.2018 - Current
  • Assisted with special projects by conducting thorough research using reliable sources.
  • Maintained an organized filing system for both physical and electronic records.
  • Sorted and managed incoming and outgoing mail and packages, including preparing shipments.
  • Prepared and mailed contracts, invoices, and checks in a timely manner.
  • Deposited company checks and maintained accurate records.
  • Safeguarded sensitive information, maintaining strict confidentiality.
  • Performed accurate data entry tasks across multiple systems.
  • Supported bookkeeping tasks, including invoicing, expense tracking, and recording financial transactions.
  • Conducted bank reconciliations to ensure accuracy between records and statements.
  • Maintained detailed records of financial documents for accountability.
  • Assisted with payroll operations, including tracking hours, calculating pay, and processing payroll.
  • Helped prepare financial summaries, monthly tax reports, and filings for review.

Office Assistant

Summe Orthodontics
05.2002 - 07.2002
  • Operated equipment and machinery in strict compliance with safety protocols.
  • Provided administrative support across multiple departments as required.
  • Delivered messages, managed errands, and facilitated smooth daily operations.
  • Utilized photocopiers, scanners, fax machines, and personal computers efficiently.
  • Oversaw daily office functions, ensuring a clean, organized, and productive workspace.
  • Processed and developed radiographic images for patients' dental diagnostics.
  • Prepared instrument trays and meticulously sterilized tools to meet diverse orthodontic requirements.
  • Organized and classified patient history for accurate record management.

Education

Bachelor of Business Administration -

Universidad De Oriente
Sucre, VENEZUELA
01-2008

Skills

  • Client Relationship Development
  • Consultative Sales Approach
  • Website Performance Optimization
  • Project Management
  • Problem Resolution
  • Communication Skills
  • Time Management
  • Written Communication
  • Social Media Marketing
  • Data Analysis
  • Team Collaboration
  • Customer Relationship Management Support

Certification

  • Google Ads Search Certification
  • Google Ads Display Certification
  • Intensive English as a Second Language Program. University Of Louisville

Accomplishments

  • 2nd Place Certificate in High School Science Fair. Construcción de Espesímetro de Esfera (Construction of an Spheric Thickness Gauge)
  • 3rd Place Certificate in a State Reading Contest (Spanish)
  • 2nd Place Certificate in a State Writing Contest (Spanish)

Languages

Spanish
Native/ Bilingual
English
Professional

Awards

  • 2nd Place Certificate in High School Science Fair. Construcción de Espesímetro de Esfera (Construction of an Spheric Thickness Gauge)
  • 3rd Place Certificate in a State Reading Contest (Spanish)
  • 2nd Place Certificate in a State Writing Contest (Spanish)

Interests

  • Gardening: Care for a collection of 14 healthy indoor plants, demonstrating patience and long-term care—only two lost in 7 years
  • Surfing: Learned through persistence and resilience; overcame challenges (and a few stitches!) to master the sport
  • Stand-Up Paddleboarding (SUP): Developed a passion for SUP after relocating near the lakes; often paddleboard with my dog during summer evenings—blending physical activity with relaxation and adaptability

References

References available upon request.

Timeline

Digital Account Representative

MoDuet
04.2018 - Current

Website Designer

MoDuet
04.2018 - Current

Office Assistant

MoDuet
04.2018 - Current

Office Assistant

Summe Orthodontics
05.2002 - 07.2002

Bachelor of Business Administration -

Universidad De Oriente

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PATRICIA FRANCO