PATRICIA FRAYRE
Laredo
Summary
Bilingual customer service and administrative professional with 5+ years of experience supporting customers, managing documentation, resolving technical issues, and coordinating logistics. Strong background in cross-border operations, call-center support, and high-volume client interaction. Adept at working independently in remote environments, learning new systems quickly, and communicating effectively across teams. Known for reliability, accuracy, and delivering a positive experience for customers and stakeholders. Seeking a remote position in customer support, virtual assistance, operations, or related fields.
Overview
8
8
years of professional experience
Work History
Clerk
Penske
11.2021 - Current
- Coordinate export processes by preparing manifests, pedimentos, fiscal seals, and shipment documentation.
- Support CBP/In-Bond procedures and ensure compliance when releasing sensitive materials.
- Locate and verify export material, maintaining accurate tracking and documentation.
- Provide bilingual support to clients in Mexico and internal teams across multiple levels.
- Communicate with management to resolve export-related issues quickly and efficiently.
Sales Agent
Pronto Insurance
07.2021 - 10.2021
- Provided bilingual customer support for auto, home, and life insurance policies.
- Created quotes, processed payments, and maintained customer accounts.
- Handled high call volumes while delivering accurate and friendly service.
Receptionist
Manpower
10.2019 - 04.2020
- Assisted clients with medical equipment orders and insurance verification.
- Managed calls regarding health insurance benefits and supply requests.
- Coordinated with vendors and ensured accuracy in documentation.
- Provided bilingual support to patients and ensured timely service.
Customer Support Agent
Concentrix
08.2019 - 10.2019
- Delivered customer and technical support for phone and internet services.
- Troubleshot service issues and guided customers through solutions.
- Met call handling, quality, and customer satisfaction metrics.
- Provided bilingual support to a diverse customer base.
Team Member
Whataburger
11.2017 - 03.2019
- Provided customer service and processed orders in a high-volume environment.
- Managed multiple tasks while ensuring accuracy and friendly service.
Education
High School Diploma -
Dr. Leo G. Cigarroa High School
05.2018
Skills
- Proficient with remote tools
- Strong written and verbal communication
- Ability to work independently
- High accuracy in data entry and documentation
- Confidential handling of sensitive information
- Time management and prioritization
- Customer Support & Client Relations
- Export & Logistics Coordination
- Problem Solving
- Multitasking & Organization
Awards
Employee of the Month at Penske Logistics - September 2022
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Clerk
Penske
11.2021 - Current
Sales Agent
Pronto Insurance
07.2021 - 10.2021
Receptionist
Manpower
10.2019 - 04.2020
Customer Support Agent
Concentrix
08.2019 - 10.2019
Team Member
Whataburger
11.2017 - 03.2019
High School Diploma -
Dr. Leo G. Cigarroa High School