Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Patricia Fuentes

Kyle,Tx.
Patricia Fuentes

Summary

To obtain employment with a company or organization where I can provide great customer service experience, attention to detail, and work well with others.

Overview

13
years of professional experience

Work History

Amazon

Fulfillment/Sortation
10.2024 - 05.2025

Job overview

  • Be able to lift 49 lbs
  • Pick and sort packages accordingly to policies
  • Stand, walk, push, pull, squat, bend, reaching during shift
  • Use scanners to read barcodes on products
  • Troubleshoot problems

Maximus

Enrollment Broker
02.2023 - 05.2024

Job overview

  • Assist with medical and dental enrollments, answer questions about benefits, and refer to the best available resources
  • Temporary position with Training assistance for HHS from November 2023 to January 2024

Marriott

Sales and Service Rep.
04.2022 - 12.2022

Job overview

  • Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat
  • Responsibilities include processing reservation requests and support of basic loyalty and customer care requests

PeopleShare

Tech and Billing Support
09.2021 - 02.2022

Job overview

  • Inbound calls for customers of HBO Max
  • Updating account information, troubleshooting issues with the app, and connecting App to accounts
  • Help customers with fraud concerns and billing issues

AppleOne

Customer Service Rep
01.2021 - 08.2021

Job overview

  • Contracted with the City of Austin Energy to help customers with billing, account information, report power outages, and answer frequent questions

H-E-B

Checker
06.2019 - 10.2020

Job overview

  • Cashier, customer service, and bag customer's items

Stepping Stone School

Substitute teacher
06.2018 - 12.2018

Job overview

  • I fill in when other teachers needed breaks/lunch, if they were out for the day, or needed to leave early/came in late

Fast Park & Relax

Cashier/Dispatcher
09.2016 - 02.2017

Job overview

  • Dispatch the shuttle drivers to pick up customers, tell them when and where to go, greet them to let them know where to park depending on the day they come back, and the cashier
  • I worked alone without help from my manager was on duty

General Motors

Tier 1 Customer Service Advisor
09.2014 - 11.2016

Job overview

  • Had to meet every matrix that was provided as an Inbound Call Tier 1 advisor
  • Getting customers to the right place and aiding the customers with safety issues and concerns of any matter
  • Had to adapt to any changes that were made

The Hospital at Westlake Medical Center

Room Attendant/Dishwasher
06.2012 - 07.2014

Job overview

  • Attending to all of the patient's needs, answering phone calls, setting up and delivering patient trays(food), charge stocking all the patient's floors, helping cooks with food prep, washing dishes, catering set-ups, etc

Education

Austin Community College
Kyle, Texas

Medical billing and coding

University Overview

Austin Community College
Austin, Texas

Teacher’s Assistance Certificate
01.2020

University Overview

Austin Community College
Austin, Texas

Paraeducator Certificate
01.2020

University Overview

Del Valle High School
Del Valle, Texas

Diploma
01.2009

University Overview

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Problem resolution
  • Decision-making
  • Verbal communication

Timeline

Fulfillment/Sortation
Amazon
10.2024 - 05.2025
Enrollment Broker
Maximus
02.2023 - 05.2024
Sales and Service Rep.
Marriott
04.2022 - 12.2022
Tech and Billing Support
PeopleShare
09.2021 - 02.2022
Customer Service Rep
AppleOne
01.2021 - 08.2021
Checker
H-E-B
06.2019 - 10.2020
Substitute teacher
Stepping Stone School
06.2018 - 12.2018
Cashier/Dispatcher
Fast Park & Relax
09.2016 - 02.2017
Tier 1 Customer Service Advisor
General Motors
09.2014 - 11.2016
Room Attendant/Dishwasher
The Hospital at Westlake Medical Center
06.2012 - 07.2014
Austin Community College
Teacher’s Assistance Certificate
Austin Community College
Paraeducator Certificate
Del Valle High School
Diploma
Austin Community College
Medical billing and coding

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