Patricia Fuentes
Canoga Park,California
Summary
Dynamic General Manager with a proven track record at Scramblers Brands, enhancing operational efficiency and driving revenue growth. Skilled in critical thinking and customer service, I foster teamwork and collaboration, achieving significant improvements in brand loyalty and employee satisfaction. Committed to excellence, I implement strategic initiatives that deliver measurable results.
Overview
2027
2027
years of professional experience
Work History
In Home Care Services
Louise Everett
Canoga Park, CA
03.2023 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
General Manager
Scramblers Brands
North Olmstead, Ohio
11.2021 - 01.2023
- Led cross-functional teams to enhance operational efficiency and drive revenue growth.
- Implemented strategic initiatives to improve customer satisfaction and brand loyalty.
- Developed and monitored KPIs to evaluate performance and inform decision-making processes.
- Cultivated relationships with suppliers and partners to optimize inventory management and reduce costs.
- Mentored junior managers, fostering professional development and enhancing team capabilities.
- Directed financial planning activities, ensuring alignment with organizational goals and sustainability objectives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Oversaw daily operations, ensuring compliance with company policies and industry standards.
- Led strategic initiatives to enhance brand visibility and customer engagement.
General Manager
Bibibop Asian Grill
West Hollywood, CA/ Cleveland , Ohio
2016 - 2021
- Developed and implemented training programs to improve team performance and retention.
- Analyzed financial reports to identify trends and drive cost-saving measures.
- Coordinated cross-functional teams to streamline operations and optimize workflows.
- Established key performance indicators to measure success across departments.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Resolved guest inquiries punctually and politely for professional customer service.
- Collaborated with sales and marketing teams to develop promotional materials, such as brochures and social media content, promoting catering services to prospective clients.
- Led team in achieving operational targets through effective coordination and communication.
- Mentored junior staff members, fostering skill development and team cohesion.
- Implemented quality control measures to ensure compliance with industry standards.
Inkandtoner
Customer Service Representative
Chatsworth Ca
2014 - 2016
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Office Clerical Certification - General Education
Los Angeles Pierce College
Woodland Hills, CASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
Languages
Spanish
Limited Working
Timeline
In Home Care Services
Louise Everett
03.2023 - Current
General Manager
Scramblers Brands
11.2021 - 01.2023
General Manager
Bibibop Asian Grill
2016 - 2021
Inkandtoner
Customer Service Representative
2014 - 2016
Office Clerical Certification - General Education
Los Angeles Pierce College