Summary
Overview
Work History
Education
Skills
Timeline

PATRICIA WILLIAMS

Summary

Professional with strong background in consulting, adept at driving successful project implementations and optimizing business processes. Skilled in client relationship management, problem-solving, and strategic planning. Known for collaborative teamwork and delivering results in dynamic environments. Proven ability to adapt to changing needs and ensure project success.

Overview

5
5
years of professional experience

Work History

Implementation Consultant

Clarivate
07.2023 - Current
  • Managed software implementation of large-scale projects, ensuring timely delivery and improved outcomes.
  • Assessed software issues systematically, leading to the development of tailored customer-focused solutions and increased user adoption rates.
  • Maintained comprehensive project documentation, ensuring clarity in processes and facilitating seamless communication among all stakeholders.
  • Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
  • Optimized client''s workflows, analyzing existing processes and recommending improvements during system integration.
  • Developed strong relationships with clients, fostering trust and long-term partnerships through professionalism and expertise.

Digital Solution Sales

ProQuest
01.2021 - 07.2023
  • Analyzed sales pipeline data to identify trends, enabling proactive adjustments and achieving consistent lead generation.
  • Provided dedicated support to sales teams, fostering a collaborative environment that boosted overall sales performance.
  • Cultivated strong client relationships through active engagement, resulting in a noticeable increase in outbound lead conversion rates.
  • Created comprehensive digital tutorials that increased internal team knowledge and reduced onboarding time for new hires.
  • Maintained accurate records of client interactions, ensuring compliance and contributing to enhanced customer relationship management.

Content and Community Liason

MyLibrarian/In The Stacks
01.2020 - 10.2021
  • Developed and implemented a comprehensive content strategy, enhancing brand visibility and aligning with community interests.
  • Implemented a content calendar to streamline posting schedules, enhancing brand consistency and audience interaction.
  • Cultivated strong relationships with community members, creating a supportive environment that encouraged ongoing participation.
  • Executed targeted campaigns, achieving measurable improvements in audience interaction and driving meaningful traffic to platforms.
  • Analyzed community feedback to refine content strategy, ensuring alignment with audience interests and enhancing overall satisfaction.

Education

Master of Library and Information Science -

University of Denver, Denver, Colorado
08.2022

Bachelor of Arts - Anthropology

Tulane University, New Orleans, Louisiana
12.2019
Graduated with Honors

Skills

  • Project Management
  • Stakeholder Management
  • Process Improvement
  • User Experience
  • Creative Problem Solving
  • Software implementation
  • Training delivery
  • User documentation development

Timeline

Implementation Consultant - Clarivate
07.2023 - Current
Digital Solution Sales - ProQuest
01.2021 - 07.2023
Content and Community Liason - MyLibrarian/In The Stacks
01.2020 - 10.2021
Tulane University - Bachelor of Arts, Anthropology
University of Denver - Master of Library and Information Science,

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PATRICIA WILLIAMS