Patricia Gallegos
Atlanta,GA
Summary
Exceptionally driven professional with 5+ years' demonstrated excellence in delivering top-quality support in leading multiple administrative support, including customer service experience. Resourceful with an impressive track record of directing administrative tasks in collaboration with the HR team. Bilingual presenter, coupled with highly developed oral/written communication, interpersonal, and organizational skills.
Overview
7
7
years of professional experience
Work History
Scheduler
Southeast Medical Group
01.2022 - Current
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Increased appointment scheduling efficiency by implementing user-friendly software systems.
- Developed strong relationships with patients, providing personalized service when booking, rescheduling, or canceling appointments.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Assisted in training new staff members on scheduling software, company policies, and best practices for exceptional customer service.
Automated Logistical Specialist (92A)
United States Army National Guard
03.2017 - 03.2023
- Streamlined logistics processes by implementing automated systems, resulting in increased efficiency and reduced errors.
- Managed inventory control for a large warehouse, ensuring accurate record-keeping and timely reordering of supplies.
- Coordinated the transportation and distribution of materials, contributing to cost savings and on-time deliveries.
- Assisted in the development of logistical plans for multiple military operations, enabling successful execution with minimal disruptions.
Desktop Support Specialist
State Farm
10.2020 - 12.2021
- Enhanced system performance by implementing regular software updates and hardware maintenance.
- Streamlined technical support process for improved end-user resolution times.
- Reduced downtime by proactively troubleshooting and resolving IT issues.
- Optimized company network infrastructure through strategic planning and implementation of upgrades.
Member Service Representative
Kaiser Permanente
10.2019 - 06.2020
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Assisted members with account management, including updating personal information and setting up automated payments.
Education
High School Diploma -
Forest Park High School
Forest Park, GA05.2017
Skills
- Critical Thinking
- Problem-Solving
- Call Management
- Computer Skills
- Data Entry
- Microsoft Office Suite
- Patient Scheduling
Timeline
Scheduler
Southeast Medical Group
01.2022 - Current
Desktop Support Specialist
State Farm
10.2020 - 12.2021
Member Service Representative
Kaiser Permanente
10.2019 - 06.2020
Automated Logistical Specialist (92A)
United States Army National Guard
03.2017 - 03.2023
High School Diploma -
Forest Park High School
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