Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Galvan

San Diego,California

Summary

Agile and adaptable staff leader with a stellar work history, motivational approach, and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with a diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Onny's Thai Restaurant
08.2022 - Current
  • Supervised day-to-day operations to meet performance, quality, and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Telefundraiser

University Of San Diego
08.2020 - 12.2023
  • Provided excellent customer service when addressing donor inquiries and concerns, maintaining high donor satisfaction.
  • Increased donor retention by building rapport and communicating the organization's mission and goals effectively.
  • Exceeded personal fundraising goals through consistent performance and diligent efforts to improve call techniques.
  • Boosted fundraising results through engaging in persuasive conversations with potential donors.
  • Increased donor conversion rates by utilizing effective listening skills to identify and align prospective donor motivations with organizational objectives.

Senior Living Receptionist

Bishop Care Center
05.2018 - 08.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phones promptly and directed incoming calls to the correct offices.
  • Kept reception area clean and neat to give visitors a positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Education

Associate of Science - Nursing

Grossmont College
El Cajon, CA
05.2027

Bachelor of Arts - Political Science

University of San Diego
San Diego, CA
05.2024

Skills

    Customer Relations

    Product and service knowledge

    Marketing knowledge

    Recruiting and interviewing

    Microsoft Spreadsheet and Office

    Bilingual

Timeline

Assistant Manager

Onny's Thai Restaurant
08.2022 - Current

Telefundraiser

University Of San Diego
08.2020 - 12.2023

Senior Living Receptionist

Bishop Care Center
05.2018 - 08.2019

Associate of Science - Nursing

Grossmont College

Bachelor of Arts - Political Science

University of San Diego

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Patricia Galvan